VP, Client Success (Fully Remote)

Atmosera; United States; Remote; USD 180.000 - 260.000; Vollzeit

Zusammenfassung

Atmosera, a technology services company specializing in cloud, data, AI, DevOps, and security on Microsoft Azure, is seeking a senior client-success leader.

You will own the client-success model across transition, onboarding, adoption, service reviews, and renewal preparation, while expanding executive relationships.

Bring 10+ years in client-facing leadership and a track record building health scores, renewal governance, and recurring-revenue growth.

Qualifikationen

• 10+ years in client success or account management.
• 5+ years managing leaders.
• Experience building client-success frameworks and renewal governance.

Aufgaben

• Own the client-success model across transition, onboarding, adoption, service reviews, and renewal prep.
• Lead retention and renewal readiness while strengthening executive relationships.

Kenntnisse

Client success

Renewal governance

Health scoring

Executive engagement

Jobbeschreibung

• Own the client-success model across transition, onboarding, adoption, service reviews, executive engagement, renewal preparation, and value realization.
• Lead retention and renewal readiness for the managed services portfolio while strengthening executive relationships.

Success Metrics:

• Establish a clear view of portfolio health, renewal calendar, and client risk within the first 90 days.
• Achieve consistent execution reflected in Gross and Net MRR Retention, expansion growth, and client satisfaction.

Candidate Requirements:

• Bring 10+ years in client success, account management, or client-facing technology leadership with 5+ years managing leaders.
• Demonstrate experience building client-success frameworks, health scoring, and renewal governance in a recurring-revenue business.

Culture and Values:

• Atmosera lives by Core Three behaviors: Humble, Hungry, and Mindful.
• The team values low ego, high impact, internal drive, and intentional awareness in all client and colleague interactions.

Atmosera is a technology services company specializing in cloud, data, AI, DevOps, and security solutions on Microsoft Azure. As a Microsoft Partner with seven specializations, it emphasizes a culture of humility, hunger, and mindfulness, delivering integrated solutions for business value.