VP, CLIENT SOLUTIONS & DESIGN

Ladders; United States; Remote; USD 160,000 - 200,000; Full time

Benefits offered by this job

Senior leadership role

Career development

Industry conferences

Advisory boards

Dynamic work environment

Job summary

Ladders is seeking a VP, Client Solutions & Design to shape the vision and delivery model for complex client programs in the Pharmaceuticals & Biotech space. This remote, senior leadership role focuses on patient support solutions, readiness, scalability, and an exceptional client experience.

You will recruit and mentor a high-performing team, partner with Operations and IT, and manage executive-level client relationships to support successful launches and long-term trust.

Qualifications

• Bachelor's degree required; Master's or MBA preferred.
• 15+ years of progressive leadership in healthcare or related fields.
• 10+ years leading patient support ops or large cross-functional implementations.
• Strong executive communication and stakeholder influence.

Responsibilities

• Recruit and mentor a high-performing team of program designers.
• Oversee all client implementation activities from contract execution to operational transition.
• Develop and execute the vision and operating model for patient support programs.
• Build trusted executive relationships with clients to ensure exceptional implementation experiences.
• Partner with Operations and IT to ensure operational readiness prior to program launches.
• Establish design standards and governance for program implementation.
• Monitor risks and create mitigation plans for implementation activities.

Skills

Executive leadership

Stakeholder management

Strategic thinking

Communication skills

Travel readiness

Education

Bachelor's degree

Master's degree or MBA preferred

Job description

For our client, we are seeking a VP, CLIENT SOLUTIONS & DESIGN to join the team of a leader in the Pharmaceuticals & Biotech space. This senior leadership role will shape the vision and delivery model for complex client programs, with a strong focus on patient support solutions and implementation excellence. You will lead cross-functional execution from contract execution through operational transition, ensuring programs are designed for readiness, scalability, and a strong client experience. The position also calls for close partnership with Operations and IT, as well as executive-level relationship management to support successful launches and long-term client trust.

Location: Remote

Compensation: $160,000 – $200,000 annually

Responsibilities

• Recruit and mentor a high-performing team of program designers
• Oversee all client implementation activities from contract execution to operational transition
• Develop and execute the vision and operating model for patient support programs
• Build trusted executive relationships with clients to ensure exceptional implementation experiences
• Partner with Operations and IT to ensure operational readiness prior to program launches
• Establish design standards and governance for program implementation
• Monitor risks and create mitigation plans for implementation activities

Qualifications

• Bachelor's degree required; Master's degree or MBA preferred
• 15+ years of progressive leadership experience in healthcare or related fields
• Minimum of 10 years leading patient support operations or large cross-functional implementations
• Extensive knowledge of patient support services and commercialization processes
• Expertise in leadership and operational transformation with a record of strategic initiative success
• Exceptional executive communication skills with the ability to influence stakeholders
• Willingness to travel up to 30%

Benefits

• Opportunity to lead in a senior executive role with significant impact
• Access to professional development and career advancement opportunities
• Participation in industry conferences and advisory boards
• Dynamic work environment fostering innovation and collaboration
• Possibility to shape organizational strategies and client solutions

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.