VP, Client Services & Growth

Underscore Marketing; United States; Remote; USD 180,000 - 260,000; Full time

Benefits offered by this job

Health coverage

Retirement plans

Paid time off

Professional growth opportunities

Job summary

Underscore Marketing seeks a Vice President, Client Services with 12-15+ years of agency experience to lead strategic direction, growth, and relationship health across a portfolio of high-value clients in the United States. This senior leader will mentor teams, align cross-functionally, and position the agency as a trusted partner while driving measurable client outcomes.

Success hinges on anticipating client needs, delivering substantial business impact, and expanding services through upsells

Qualifications

• 12-15+ years of agency experience in client services, account management, or related roles.
• 8+ years of people leadership experience.
• Experience in media and/or life sciences preferred.
• Willingness to travel as needed based on client requirements.

Responsibilities

• Lead account strategy across a portfolio of key and/or complex accounts to drive profitable growth and retention.
• Identify and execute opportunities for organic growth, including upselling and cross-selling services.
• Oversee account planning, forecasting, and performance tracking to ensure financial health and resource optimization.
• Participate in high-level client negotiations and strategic discussions.
• Build and maintain senior-level client relationships, serving as a trusted advisor.
• Anticipate client needs and deliver proactive, insight-driven recommendations.
• Lead, mentor, and develop a high-performing Client Services team.
• Recruit and onboard top talent.

Skills

Client services

Account management

Agency operations

Strategic thinking

Relationship building

Negotiation

Job description

Underscore Marketing seeks a Vice President, Client Services with 12-15+ years of agency experience to lead strategic direction, growth, and relationship health across a portfolio of high-value clients in the United States. This senior leader will mentor teams, align cross-functionally, and position the agency as a trusted partner while driving measurable client outcomes.

Success hinges on anticipating client needs, delivering substantial business impact, and expanding services through upsells