Executive VP, Client Services & Growth

Crandall Associates, Inc.; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

Crandall Associates, Inc. seeks an accomplished Senior Vice President, Client Services to lead strategic direction, growth, and satisfaction across key client relationships. You will shape marketing, analytics, and fulfillment strategies to drive measurable outcomes.

You will own revenue growth and P&L for a defined portfolio, sponsor executive governance, and partner with Sales and Solution leaders to expand capabilities across digital, data, CX, and logistics.

Qualifications

• 12+ years of client services leadership in marketing, customer engagement, digital agency, or data-driven service organizations.
• Proven experience managing large portfolios and growing strategic accounts.
• Strong business acumen with P&L ownership and executive communication skills.

Responsibilities

• Serve as executive sponsor for major accounts to drive retention, growth and satisfaction.
• Develop deep understanding of clients’ business models and customer strategies.
• Identify opportunities to improve customer experience, lifecycle value and marketing ROI.
• Lead executive-level engagement including governance and strategic planning rhythms.
• Own revenue growth and financial performance for an assigned portfolio with P&L accountability.
• Partner with Sales and Solution leaders to expand scope across digital, data, CX, fulfillment, and advisory capabilities.
• Build long-term account plans and forecasting for revenue growth.
• Translate client needs into actionable marketing, analytics, and omnichannel execution strategies.
• Drive operational efficiencies and continuous improvement using data-driven decision making.

Skills

Executive leadership

CRM analytics

Data analytics

Cross-functional leadership

Tools

CRM platforms

Marketing automation

Analytics platforms

Job description

Crandall Associates, Inc. seeks an accomplished Senior Vice President, Client Services to lead strategic direction, growth, and satisfaction across key client relationships. You will shape marketing, analytics, and fulfillment strategies to drive measurable outcomes.

You will own revenue growth and P&L for a defined portfolio, sponsor executive governance, and partner with Sales and Solution leaders to expand capabilities across digital, data, CX, and logistics.