Senior VP, Client Experience & Strategy

BNY Mellon; Boston (MA); On-site; USD 102,000 - 155,000; Full time

Benefits offered by this job

Flexible global resources

Paid volunteer time

Generous paid leaves

Job summary

BNY Mellon is seeking a Senior Vice President, Client Service in Boston. This role focuses on delivering exceptional service to large, complex client accounts, requiring proven leadership and communication skills.

With a strong emphasis on continuous improvement and innovation in client services, successful candidates will bring over 7 years of experience and a Bachelor’s degree. Competitive compensation and benefits are offered, including a salary range of $102,000 to $155,000.

Qualifications

• Proven experience with large, complex client accounts and resolving critical issues.
• Acquire deep knowledge of products and services across multiple lines and geographies.
• Strong leadership skills and ability to guide team members.

Responsibilities

• Deliver exceptional service aligned to clients’ needs.
• Cultivate relationships and facilitate communication across clients’ organizations.
• Drive client experience and product innovation based on client feedback.

Skills

Client relationship management

Leadership skills

Excellent communication

Education

Bachelor’s degree or equivalent

Job description

BNY Mellon is seeking a Senior Vice President, Client Service in Boston. This role focuses on delivering exceptional service to large, complex client accounts, requiring proven leadership and communication skills.

With a strong emphasis on continuous improvement and innovation in client services, successful candidates will bring over 7 years of experience and a Bachelor’s degree. Competitive compensation and benefits are offered, including a salary range of $102,000 to $155,000.