VP, Client Experience & Integrated Campaigns Lead

Golin Ketchum; New York, Northern (NY, KY); Hybrid; USD 180,000 - 300,000; Full time

Job summary

Golin Ketchum in New York is seeking a Vice President, Client Experience to lead client communications, oversee cross-channel campaigns, and drive growth. You will mentor teams, shape strategic programs, and ensure exceptional service across earned media, influencer relations, and social strategies.

The role requires a proven track record in leading integrated teams, delivering big ideas, measuring impact, and partnering with clients at executive levels.

Qualifications

• 9+ years of experience in a related field.
• Experience integrating large, multi-faceted account teams.
• Experience building and overseeing large-scale product launches.
• Proven ability to lead an integrated team and drive development of big ideas.
• Ability to identify and drive opportunities for clients.
• Proven client thought-partner and collaborator.
• Established leader who grows talent through mentoring and feedback.

Responsibilities

• Strategic Leadership & Client Counsel: lead programs, advise clients, and tailor communications.
• Integrated Campaign Management: oversee earned media, influencer, social, and traditional media.
• Performance Measurement & Analytics: define KPIs and report campaign results.
• Team Leadership & Development: mentor staff, manage resources, ensure profitability and accountability.

Skills

Strategic leadership

Client counsel

Integrated campaigns

Team leadership

Analytics & reporting

Business development

Job description

Golin Ketchum in New York is seeking a Vice President, Client Experience to lead client communications, oversee cross-channel campaigns, and drive growth. You will mentor teams, shape strategic programs, and ensure exceptional service across earned media, influencer relations, and social strategies.

The role requires a proven track record in leading integrated teams, delivering big ideas, measuring impact, and partnering with clients at executive levels.