VP, Client Experience & Delivery — Investment Solutions

State Street Corporation; Boston (MA); On-site; USD 110,000 - 189,000; Full time

Job summary

State Street Corporation's Investment Management division seeks a Vice President, Head of Client Service & Delivery to lead the client service strategy and operating model for its Investment Solutions (Multi-Asset) business. You will drive a differentiated institutional client experience with scalable processes and continuous improvement.

As a member of the COO leadership team, you will partner with Investments, Client Executives, Operations, Technology, Risk, Compliance, and Product to enhance

Qualifications

• 10+ years of experience in institutional investment management or related financial services.
• Proven success leading client service, operations, or client delivery activities.
• Experience directing complex transformation initiatives and operating model enhancements.
• Bachelor's degree required; advanced degree and/or professional designations are a plus.

Responsibilities

• Develop and implement client service and delivery strategy across Investment Solutions Group.
• Oversee institutional client servicing, onboarding, reporting, performance measurement and attribution, and ongoing support.
• Maintain relationships with key institutional clients and consultants, serving as a trusted advisor.
• Lead a global team of client service and delivery professionals across multiple regions.
• Establish service standards, governance frameworks, and operating procedures for consistency and scalability.
• Drive process improvement, automation, and technology-enabled solutions to enhance the client experience.
• Partner with client executives and investment teams to support client retention and delivery of solutions.
• Champion organizational change and align with broader IM processes.
• Ensure a strong control environment with risk management and regulatory adherence.
• Use data, metrics, and feedback to continuously improve service quality.

Skills

Investment reporting

Performance measurement

Client onboarding

Operational workflows

Stakeholder management

Education

Bachelor's degree

Advanced degree

Job description

State Street Corporation's Investment Management division seeks a Vice President, Head of Client Service & Delivery to lead the client service strategy and operating model for its Investment Solutions (Multi-Asset) business. You will drive a differentiated institutional client experience with scalable processes and continuous improvement.

As a member of the COO leadership team, you will partner with Investments, Client Executives, Operations, Technology, Risk, Compliance, and Product to enhance