VP, Branch Manager - Business Development - Bloomfield Twp branch

DFCU Financial; Michigan; On-site; USD 120,000 - 180,000; Full time

Job summary

DFCU Financial in Bloomfield Township, MI, is seeking a VP, Branch Manager - Business Development to lead a high-performing team and drive growth through strategic partnerships and joint calling with business partners.

You will oversee daily operations, mentor staff, and push sales targets while delivering exceptional member service and financial solutions.

This role emphasizes community engagement, cross-selling opportunities, and maintaining regulatory compliance.

Qualifications

• Bachelor’s degree in business, Finance, or related field.
• 5+ years in financial services with 2+ years in management.
• Strong leadership and team-building with a track record of performance.
• Excellent communication and problem solving.
• Proven ability to develop new business and community relationships.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee day-to-day branch operations and service delivery.
• Lead, coach, and develop branch staff to meet performance goals.
• Monitor sales targets, member satisfaction, and operational efficiency.
• Ensure compliance with regulatory requirements and internal policies.
• Attend joint calls with business partners and prospective members when needed.

Skills

Leadership

Relationship Building

Communication

Business Development

Team Coaching

Strategic Planning

Education

Bachelor's degree in business, finance, or related field

Tools

Microsoft Office Suite

Financial software

Job description

Are you a dynamic leader with a passion for business development and relationship building? As VP, Branch Manager - Business Development, you'll be at the forefront of driving growth, leading your branch team, collaborating with top-tier business partners through joint calling activities, and leading initiatives that make a real impact. This is your opportunity to leverage your expertise, expand our market presence, and shape the future of our branch by building strong client/member relationships and delivering exceptional financial solutions. If you thrive on developing business and leading high-performing teams, we want you on our team!

The Opportunity:

We are seeking a VP, Branch Manager - Business Development to join our team at our Bloomfield Twp branch.

What You’ll Do:

Branch Leadership and Management

• Oversee day-to-day operations of the branch to ensure efficient and effective service delivery.
• Lead, coach, and develop branch staff to achieve performance goals and maintain high standards of member service.
• Monitor and manage branch performance metrics, including sales targets, member satisfaction, and operational efficiency.
• Ensure compliance with all regulatory requirements, policies, and procedures.

Member Service Excellence

• Foster a member-centric culture by ensuring all staff provide exceptional service and personalized financial solutions.
• Assist members with their personal and business banking needs.
• Resolve complex member issues and complaints promptly and effectively.
• Regularly review and enhance service processes to improve member experience and satisfaction.

Sales and Business Development

• Drive branch sales initiatives to meet and exceed sales targets for products and services.
• Identify opportunities for cross-selling and upselling to enhance member relationships and financial well-being.
• Develop and implement strategies to attract new members and deepen relationships with existing members.
• Periodically attend joint calls with lines of business partners and prospective members/members.

Community Engagement and Networking

• Represent DFCU Financial at community and networking events to build and strengthen community relationships.
• Actively participate in local business groups, chambers of commerce, and other relevant organizations.
• Promote DFCU Financials brand and services within the community to attract new business and household accounts.

Operational Excellence

• Ensure operational processes are followed accurately and efficiently to minimize risk and enhance service quality.
• Conduct regular audits and reviews to ensure compliance with internal and external standards.
• Implement best practices for cash management, security, and fraud prevention.

What You’ll Need:

• Bachelor’s degree in business, Finance, or a related field preferred.
• Minimum of 5 years of experience in financial services, with at least 2 years in a management role.
• Strong leadership and team-building skills with a track record of driving performance.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proven ability to develop new business and build and maintain relationships within the community.
• Results driven and proactive with the ability to thrive in a fast paced, dynamic environment.
• Consistent positive, cooperative, self-motivated, courteous and professional attitude.
• Knowledge of credit union products, services, and regulatory requirements.
• Proficiency in financial software and Microsoft Office Suite.