Branch Manager

Raiz Federal Credit Union; El Paso (TX); On-site; USD 65,927 - 98,891; Full time

Job summary

Raiz Federal Credit Union in El Paso, TX is seeking a Branch Manager to lead a branch team and deliver world-class service to members. You will recruit, train, and coach staff while ensuring seamless use of digital channels and services.

The role reports to the Vice President of Growth & Service Operations and requires strong financial experience, regulatory knowledge, and a commitment to community service.

Qualifications

• Bachelor’s degree in business, management or related field required.
• Five years of financial experience and three years in branch operations.
• Five years of management experience with subordinate staff supervision.
• FiCEP CCUFC certification must be obtained within twelve months of start date.

Responsibilities

• Strategically recruit, coach and develop a dedicated branch team.
• Foster a work culture that emphasizes strong work ethic and production goals.
• Lead marketing and outreach activities with local events and promotions.
• Align omnichannel vision and strategy with organizational goals.
• Set objectives, delegate, coach, and conduct regular team meetings / huddles.
• Review branch performance and implement improvement plans.
• Develop and implement branch policies, procedures, and strategic goals.
• Maintain communication with management on major issues and daily needs.
• Enhance member experience and overall service satisfaction.
• Oversee member interactions and promote cross-selling; act as brand ambassador.

Skills

Leadership

Staff development

Communication

Customer service

Financial analysis

Regulatory knowledge

Team motivation

Education

Bachelor’s degree in business, management or related field

Tools

FiCEP CCUFC certification (within 12 months)

Job description

Company Overview

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage, formerly Teachers Federal Credit Union, since 1936, we are growing to help our community move into the future. We are inspired people, invested in you. At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion.

Job Overview

This position reports to the Vice President of Growth & Service Operations. As a Branch Manager, the primary objective is to cultivate an environment that fosters exceptional world‑class service for our Credit Union members. The role involves leading and inspiring a team within a branch setting to effectively address the financial needs of the community and to train staff in the seamless utilization of digital channels and services.

Position Details

Salaried

Schedule: Monday through Friday, occasional Saturdays

Pay Range: $65,927.00 - $98,891.00

Key Responsibilities

• Strategic recruitment, coaching, and development of a dedicated team, fostering a work culture that prioritizes strong work ethic and contributes to branch success and achievement of production goals.
• Infuse a sense of enjoyment into the workplace while guiding a team of enthusiastic learners, creative problem solvers, and collaborative team players.
• Assist with outside marketing and promotional activities for members and potential members through business development, financial presentations, trade shows, and local events.
• Monitor that omnichannel vision and strategy align with organizational goals.
• Provide leadership and assistance to team members through effective objective setting, delegation, communication, coaching, and recognition; conduct regular team meetings and daily huddles.
• Review branch performance and discuss areas needing improvement, developing plans to implement change.
• Stay current with trends and operational innovations relevant to branch operations and organizational strategies, conducting regular meetings with branch leads.
• Develop and implement operational plans, policies, procedures, and strategic objective goals.
• Maintain active communication with management regarding significant problems and concerns and assist branch personnel with daily needs.
• Continuously improve member experience and increase overall service satisfaction.
• Oversee all member interactions at the branch; serve as a resource for team members and promote cross‑selling efforts.
• Act as an ambassador of the credit union, constantly improving service and delivery systems while adapting to business changes and participating in credit union activities that advocate the credit union movement and Raiz’s values on a national stage.
• Provide member education by empowering mentors, guiding members, and directing them to trusted experts.
• Discover member goals and identify needs, assisting members with complex topics to empower informed financial decisions.
• Comply with all Bank Secrecy Act (BSA) rules and regulations, Customer Identification Program (CIP), and required training.
• Perform other duties as assigned or identified.

Key Qualifications

• Bachelor’s degree in business, management or related field.
• Five years of financial experience and three years of branch operations; five years of management experience, including at least one year managing through subordinate supervisors.
• Obtain a FiCEP Certified Credit Union Financial Counselor (CCUFC) certification within twelve (12) months of start date and maintain recertification as needed.
• Experience leading a diverse and complex operational environment while using good judgment to make sound decisions.
• Experience supervising, leading, training, and developing staff to achieve individual and organizational goals.
• Knowledge and auditing of applicable federal regulations governing consumer lending, credit cards, mortgage, equity loans, savings and checking to fulfill NCUA’s requirements.
• Knowledge of retail banking industry best practices, industry concepts, related laws and regulations.
• Excellent interpersonal, conflict management, and communication skills, including diplomatic interaction with staff, management, vendors and members; proficiency in effective verbal and written communication.
• Experience responding to requests for complex financial information and data, and analyzing statistics and reports to identify business performance and trends.
• Deep understanding of retail bank industry best practices, industry concepts, related laws and regulations.
• Adaptability to organize, plan, and manage time while applying critical thinking and problem‑solving skills.
• Detail oriented and able to manage multiple priorities independently or in a team environment.
• Data‑driven understanding of complex financial information, analysis of key performance indicators, reports, forecasting and trends.
• Proficient in Microsoft Office and web‑based applications.

Desired Mentor Attributes

• Trusted expert
• Natural communicator
• Champion for our members and the community
• Guide through the moments that matter most to our members