Branch Manager

Alliance Catholic Credit Union; Farmington Hills (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

Alliance Catholic Credit Union is seeking a Branch Manager for the Farmington Hills location. You will lead branch sales efforts, coach staff, and ensure top-tier member service while coordinating with regional leadership.

The role requires a college degree in a related field and 5–7 years of financial institution experience, plus demonstrated sales and service excellence in a fast-paced setting. Strong communication and organizational skills are essential.

Qualifications

• A minimum of a college degree in a related field and 5 to 7 years financial institution experience.
• Demonstrated success in a sales and service, solution providing culture.
• Ability to multi-task in a fast-paced environment.
• Excellent written and verbal communication skills.
• Computer proficiency including MS Excel and Word.

Responsibilities

• Develop, communicate, and implement branch sales plans and directives with Regional Manager and VP of Retail Services.
• Provide leadership through coaching and effective communication.
• Conduct regular meetings with Branch employees to inform and train; monthly observations and weekly sales meetings.
• Ensure member requests are resolved promptly and maintain high member satisfaction.
• Promote branch business development and manage staffing, scheduling, and adherence to service quality standards.
• Supervise daily workflow, plan, assign, and direct work; approve PTO and manage staff costs within criteria.
• Handle personnel issues escalated to Retail Branch Manager and VP of Retail Services.

Skills

Leadership

Coaching

Communication

People management

Training

Education

College degree in related field

Tools

MS Excel

MS Word

Job description

Alliance Catholic Credit Union is seeking an exceptional and experienced Branch Manager who thrives in a well-organized, fast-paced, and multi-task driven environment. This position will be located at our Farmington Hills branch and will report to the Regional Branch Manager.

The ideal candidate:

• Works with their Regional Manager and VP of Retail Services to develop, communicate, and implement branch sales plans and directives.
• Provides leadership through effective coaching and communication.
• Conducts regular meetings with Branch employees to inform and train. Discusses areas needing improvement and changes in procedure: Monthly Observation Coaching, By-weekly one-on-one coaching, and weekly Branch sales meetings.
• Ensures that members' requests and questions are promptly resolved
• Promotes branch business development and seeks to broaden member base, implements Credit Union member service quality standards and ensures adherence to service quality programs. Proactive in maintaining member satisfaction through branch employee knowledge levels, courtesy, appearance, responsiveness, accuracy, and communications. Handles unusual or difficult member situations beyond the scope of branch personnel. Works with HR to resolve serious personnel problems which are escalated to the Retail Branch Manager and VP of Retail Services.
• Fills in and performs duties in Branch positions as needed.
• Supervises work scheduling and workflow of daily routine operations.
• Approve paid time off, create schedules for staff and assure staff hours/staff costs are within established criteria.
• Comply with all credit unions policies, regulations, and laws applicable to carrying out duties and responsibilities.
• Responsibilities include:
  • Interviewing and training employees.
  • Planning, assigning, and directing work.
  • Appraisal performance
  • Rewarding and disciplining employees.
  • Addressing complaints and resolving problems.

A successful candidate will be an approachable team player with a personable and professional demeanor, a desire to learn and driven to achieve outstanding results---accurately and efficiently. A minimum of a college degree in a related field and 5 to 7 years financial institution experience, or an equivalent combination of education and experience. Demonstrated success in a sales and service, solution providing culture and the ability to multi-task in a fast-paced environment preferred. A successful record of community development and a minimum of 5 years in a Management role with seasoned experience in coaching, mentoring, developing and motivating a team of individuals at a range of skill levels, excellent written and verbal communication skills, computer proficiency including MS Excel and Word strongly preferred along with a high aptitude for organization and attention to detail. Alliance Catholic Credit Union offers an outstanding benefit package, which includes health, dental, vison, 401k, life, AD&D, short and long-term disability, FSA, tuition reimbursement, paid time off, paid holidays.