Branch Sales Manager (3036)

State Department Federal Credit Union; Washington (District of Columbia); Hybrid; USD 98,000 - 119,000; Full time

Benefits offered by this job

Diversity and Inclusion

Paid Holidays

Flexible Work Options

Generous Paid Time Off

Tuition Reimbursement

Parking Incentives

Comprehensive Insurance

Gym Reimbursement

Team Bonding

Job summary

State Department Federal Credit Union is seeking an experienced Branch Sales Manager to lead the branch's performance, culture, and strategic direction. You will drive sustainable growth while delivering an exceptional member experience and ensuring operational excellence across all branch functions.

The role supervises daily operations, coaches staff, strengthens member relationships, and ensures the branch meets financial, service, compliance, and productivity goals, in a fast-paced financial

Qualifications

• Minimum three years of experience with a credit union or related financial services company, with at least two years of supervisory or management experience in leading, motivating and developing a successful sales and service team.
• Associate degree in finance or related field, or an equivalent level of professional experience.

Responsibilities

• Leads branch staff through hiring, onboarding, coaching, performance management, and development.
• Oversees daily branch operations to ensure efficient workflows and accurate transaction processing.
• Maintains knowledge of all products, services, and promotions to support staff and member engagement.
• Manages the branch budget and monitors expenses to achieve financial and service goals.

Skills

Leadership

Sales & service team

Supervisory experience

Education

Associate degree in finance

Job description

Job Details

Job Location: Washington, DC 20319

Position Type: Full Time

Salary Range: $98,000.00 - $119,000.00

SalaryAt SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion:Work in an environment that values and respects all team members
• Paid Holidays:Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options:Potential work-from-home options after the introductory period
• Generous Paid Time Off:Ample vacation and personal days to maintain a healthy work-life balance
• Tuition Reimbursement:Support for your ongoing education and career development
• Parking Incentives:Financial incentives for your daily parking
• Comprehensive Insurance:Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement:Stay healthy with our gym membership reimbursement program
• Team Bonding:Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking aBranch Sales Managerto lead the overall performance, culture, and strategic direction of the branch. This role is accountable for drivingsustainable growth, delivering exceptionalmember experience, and ensuring operationalexcellenceacross allbranch functions. The manager oversees daily operations, develops and coaches employees, strengthens member relationships, and ensures the branch meets or exceedsfinancial, service, compliance, and productivity goals.

Essential Duties and Responsibilities:

• Leads all branch staff through effective hiring, onboarding, coaching, performance management, and professional development.
• Assignsresponsibilities,delegatesappropriately, and builds employeecapability to ensure strong operational coverage and future leadership readiness.
• Oversees daily branch operations to ensureefficientworkflows,accuratetransaction processing, and consistent adherence to policies,proceduresand regulatory requirements.
• Maintainscomprehensiveknowledge of all credit union products,services,and promotions to support staff effectiveness and member engagement.
• Ensureshigh-quality member service across all product lines, including depositaccounts, lending services, digital banking, and specialized offerings.
• Responds to memberconcerns, exercises decision-making authority within established guidelines, and ensurestimelyresolution of issues.
• Monitors branch cash operations, including ordering, balancing, reconciliation, and compliance with security and audit standards.
• Partners with internal departments such as Enterprise Knowledge Solutions,Audit, and Collections tomaintainaccuraterecords, resolvediscrepancies, and support risk-mitigation efforts.
• Communicates operational updates, performance expectations, and organizational priorities through regular staff meetings and ongoing communication.
• Manages the branch budget,monitorsexpenses, and contributes to achieving financial, operations, and member-experience goals.
• Supports traininginitiatives byobservingstaff interactions, providing coaching, and ensuringconsistentservice delivery standards.

QualificationsRequired Skills and Competencies:

• Minimumthreeyears of experience witha credit union or relatedfinancial servicescompany, with at least two years of supervisory or management experience in leading, motivating and developing a successful sales and service team.
• Associate’s degree in finance or related field,oranequivalentlevel ofprofessionalexperience
• Knowledge of general financial institution policies and procedures.
• Cash management experience.
• Excellent organizational skills.
• Excellentverbaland written communication skills.