VP/AVP - AI-Driven Commercial QC Leader

Axos Bank

San Diego (CA)

On-site

USD 85,000 - 115,000

Full time

8 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Sick Leave

3 weeks Vacation

Holidays

Job summary

Axos Bank is seeking an AVP/VP, Commercial Quality Control to lead the first-line QC for Commercial Lending, including HMDA, UCC, RegB, and related programs. You will transform manual review processes into automated, AI-assisted workflows and oversee a blended onshore/offshore team while collaborating with lending, internal audit, and operations leadership.

The role requires experience in quality control and regulatory compliance, with hands-on use of GenAI tools like Claude and low-code

Qualifications

Bachelor's degree preferred; equivalent combination of education and experience will be considered
5+ years of experience in quality control, quality assurance, audit, or operations leadership within commercial lending or banking
3+ years of direct people management experience, including managing outsourced, offshore, or blended onshore/offshore teams
Direct experience sponsoring or utilizing AI and automation tools (e.g., Claude, other GenAI platforms, or low-code/no-code automation solutions) in a quality, review, or operational environment
Working knowledge of commercial lending regulatory and compliance requirements, including HMDA, UCC, Reg B, and Flood regulations
Proven experience managing internal and external audit and examination relationships, including findings remediation and corrective action plans
Strong analytical, written communication, stakeholder management, and problem-solving skills
Experience with AI governance, model risk management, or third-party risk frameworks within a regulated environment
Hands-on familiarity with Claude, Claude Skills/Claude Code, comparable GenAI tools, and low-code automation platforms such as n8n
Experience with commercial lending systems and platforms, such as LoanIQ, nCino, or similar solutions
Experience with iGrafx or comparable process mapping, process improvement, and process governance methodologies

Responsibilities

Lead, develop, and manage a blended onshore and offshore Commercial Quality Control team, including hiring, performance management, and career development
Own first-line QC review programs across Commercial Lending credit (HMDA, UCC, RegB/Flood, LAR, rate changes, CRR review) and operations (loan boarding, loan maintenance, money movement, PFC)
Own and prioritize the CQC AI roadmap: identify manual review programs and checklists suited to automation or AI augmentation, and sponsor the build-out of automated and AI-assisted review workflows using approved tooling (Claude, Claude Skills, Claude Code, n8n)
Partner with the analysts and associates building those automations to validate workflows against representative cases, calibrate the applicable human-review posture, and monitor ongoing automation and agent performance
Represent Commercial Quality Control in the bank's AI governance process, ensuring AI-assisted review workflows meet model risk, audit, and approved-tool standards before and after deployment
Own audit and examination coordination (2LOD/3LOD) for Commercial QC, including findings management, remediation plan design (system, process, and people/training), and on-time closure
Own capacity planning, value-driver reporting, and SLA/KRI management across the QC function, including coordination with Commercial Centralized Operations reporting standards