AVP/VP, Commercial Quality Control

Axos Bank; San Diego (CA); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Sick Leave

3 weeks Vacation

Holidays

Job summary

Axos Bank is seeking an AVP/VP, Commercial Quality Control to lead the first-line QC for Commercial Lending, including HMDA, UCC, RegB, and related programs. You will transform manual review processes into automated, AI-assisted workflows and oversee a blended onshore/offshore team while collaborating with lending, internal audit, and operations leadership.

The role requires experience in quality control and regulatory compliance, with hands-on use of GenAI tools like Claude and low-code

Qualifications

• Bachelor's degree preferred; equivalent combination of education and experience will be considered
• 5+ years of experience in quality control, quality assurance, audit, or operations leadership within commercial lending or banking
• 3+ years of direct people management experience, including managing outsourced, offshore, or blended onshore/offshore teams
• Direct experience sponsoring or utilizing AI and automation tools (e.g., Claude, other GenAI platforms, or low-code/no-code automation solutions) in a quality, review, or operational environment
• Working knowledge of commercial lending regulatory and compliance requirements, including HMDA, UCC, Reg B, and Flood regulations
• Proven experience managing internal and external audit and examination relationships, including findings remediation and corrective action plans
• Strong analytical, written communication, stakeholder management, and problem-solving skills
• Experience with AI governance, model risk management, or third-party risk frameworks within a regulated environment
• Hands-on familiarity with Claude, Claude Skills/Claude Code, comparable GenAI tools, and low-code automation platforms such as n8n
• Experience with commercial lending systems and platforms, such as LoanIQ, nCino, or similar solutions
• Experience with iGrafx or comparable process mapping, process improvement, and process governance methodologies

Responsibilities

• Lead, develop, and manage a blended onshore and offshore Commercial Quality Control team, including hiring, performance management, and career development
• Own first-line QC review programs across Commercial Lending credit (HMDA, UCC, RegB/Flood, LAR, rate changes, CRR review) and operations (loan boarding, loan maintenance, money movement, PFC)
• Own and prioritize the CQC AI roadmap: identify manual review programs and checklists suited to automation or AI augmentation, and sponsor the build-out of automated and AI-assisted review workflows using approved tooling (Claude, Claude Skills, Claude Code, n8n)
• Partner with the analysts and associates building those automations to validate workflows against representative cases, calibrate the applicable human-review posture, and monitor ongoing automation and agent performance
• Represent Commercial Quality Control in the bank's AI governance process, ensuring AI-assisted review workflows meet model risk, audit, and approved-tool standards before and after deployment
• Own audit and examination coordination (2LOD/3LOD) for Commercial QC, including findings management, remediation plan design (system, process, and people/training), and on-time closure
• Own capacity planning, value-driver reporting, and SLA/KRI management across the QC function, including coordination with Commercial Centralized Operations reporting standards

Skills

Leadership

Quality control

Audit

Operations leadership

AI governance

GenAI tools

Stakeholder management

Problem solving

Process improvement

Education

Bachelor's degree preferred

Tools

Claude

Claude Skills

Claude Code

n8n

LoanIQ

nCino

iGrafx

Job description

Axos Bank Target Range: $85,000.00/Yr. - $115,000.00/Yr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education. Eligible for an Annual Discretionary Cash Bonus Target: 12.5% Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 12.5% These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The AVP/VP, Commercial Quality Control leads the first-line quality control (QC) function for Commercial Lending, spanning credit and operations review programs. This role owns the team, standards, and roadmap that keep loan boarding, loan maintenance, credit administration, and regulatory-driven reviews (HMDA, UCC, RegB, LAR, rate changes, and related programs) accurate, timely, and audit-ready. AI is central to this role. The AVP/VP is responsible for transforming manual QC review programs into automated and AI-assisted review workflows, working directly with the team building those workflows in approved tooling (Claude, Claude Skills, Claude Code, and n8n), and for representing Commercial Quality Control in the bank's broader AI governance process. The role also leads a blended onshore and offshore team, and partners closely with Commercial Lending, Internal Audit, and Commercial Operations leadership.

Responsibilities

• Lead, develop, and manage a blended onshore and offshore Commercial Quality Control team, including hiring, performance management, and career development
• Own first-line QC review programs across Commercial Lending credit (HMDA, UCC, RegB/Flood, LAR, rate changes, CRR review) and operations (loan boarding, loan maintenance, money movement, PFC)
• Own and prioritize the CQC AI roadmap: identify manual review programs and checklists suited to automation or AI augmentation, and sponsor the build-out of automated and AI-assisted review workflows using approved tooling (Claude, Claude Skills, Claude Code, n8n)
• Partner with the analysts and associates building those automations to validate workflows against representative cases, calibrate the applicable human-review posture, and monitor ongoing automation and agent performance
• Represent Commercial Quality Control in the bank's AI governance process, ensuring AI-assisted review workflows meet model risk, audit, and approved-tool standards before and after deployment
• Own audit and examination coordination (2LOD/3LOD) for Commercial QC, including findings management, remediation plan design (system, process, and people/training), and on-time closure
• Own capacity planning, value-driver reporting, and SLA/KRI management across the QC function, including coordination with Commercial Centralized Operations reporting standards

Qualifications

• Bachelor's degree preferred; equivalent combination of education and experience will be considered
• 5+ years of experience in quality control, quality assurance, audit, or operations leadership within commercial lending or banking
• 3+ years of direct people management experience, including managing outsourced, offshore, or blended onshore/offshore teams
• Direct experience sponsoring or utilizing AI and automation tools (e.g., Claude, other GenAI platforms, or low-code/no-code automation solutions) in a quality, review, or operational environment
• Working knowledge of commercial lending regulatory and compliance requirements, including HMDA, UCC, Reg B, and Flood regulations
• Proven experience managing internal and external audit and examination relationships, including findings remediation and corrective action plans
• Strong analytical, written communication, stakeholder management, and problem-solving skills
• Experience with AI governance, model risk management, or third-party risk frameworks within a regulated environment
• Hands-on familiarity with Claude, Claude Skills/Claude Code, comparable GenAI tools, and low-code automation platforms such as n8n
• Experience with commercial lending systems and platforms, such as LoanIQ, nCino, or similar solutions
• Experience with iGrafx or comparable process mapping, process improvement, and process governance methodologies

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave
• 3 weeks’ Vacation
• and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program
• and free access to an Axos Bank Account with Self-Directed Trading

About Axos Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers. Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX). Learn more about working at Axos Pre-Employment Background Check and Drug Test: All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization. Equal Employment Opportunity: Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws. Job Functions and Work Environment: While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc. The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. E-Verify and Right to Work Notices Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. IER Right to Work Poster (English/Spanish) E-Verify Participation Poster (English/Spanish) We’re a team of relentless innovators that are challenging the status quo through smart, pro-consumer financial products and services. We got our start in 2000, as an online bank – when the idea of banking online was almost unthinkable. Since then, we’ve evolved to add commercial banking, commercial lending, investment, clearing, and fiduciary services to our toolbox. As modern life continues to present new challenges for clients, we step up and find creative ways to solve them.