VP, Application Support Lead — Global Ops & Stability

Citigroup Inc.; Jacksonville (FL); Sur place; USD 114 000 - 171 000; Plein temps

Résumé du poste

Citigroup Inc. seeks an Application Support Technical Lead in Jacksonville, FL to manage and mentor one or more apps support teams, delivering reliable production services and high availability.

You will partner with technology and business leaders, guide incident response, drive stability initiatives, and ensure compliance across the global enterprise. Salary range is $113,840.00 - $170,760.00 per year.

Qualifications

• Bachelor's degree or equivalent experience required.
• 6-10 years experience in supporting production environments.
• Strong ability to translate technology issues into business impact and engage stakeholders.
• Excellent written and verbal communication; diplomacy in cross-functional settings.

Responsabilités

• Manages one or more apps support teams.
• Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
• Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
• Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
• Requires awareness of audit and compliance related issues.
• Contributes to formulation of strategies for apps support and other functional areas.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
• Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Connaissances

Production support

Operations liaison

Stakeholder communication

Incident management

Cross-team collaboration

Formation

Bachelor’s degree

Master’s degree preferred

Description du poste

Citigroup Inc. seeks an Application Support Technical Lead in Jacksonville, FL to manage and mentor one or more apps support teams, delivering reliable production services and high availability.

You will partner with technology and business leaders, guide incident response, drive stability initiatives, and ensure compliance across the global enterprise. Salary range is $113,840.00 - $170,760.00 per year.