VP, AI Product Owner for Digital Transformation

New-York-Life; New York (NY); Hybrid; USD 160,000 - 229,000; Full time

Benefits offered by this job

Full benefits

Discretionary bonus

Student loan repayment

Adoption assistance

Job summary

New York Life seeks a Product Owner to lead NYL360's AI Assistant and Voice Avatar, driving a strategic, cross-pod effort that connects design, engineering and business outcomes. You’ll shape a prioritized backlog, define acceptance criteria, and ensure trustworthy AI experiences for thousands of advisors.

You will collaborate with Google and Obin, mentor other POs, and navigate legacy systems while delivering measurable impact in a modern digital transformation. This is a hybrid role in NYC.

Qualifications

• Experience modernizing complex workflows and simplifying high-friction digital experiences.
• Genuine interest or experience in conversational AI, voice interfaces, or intelligent assistants.
• Comfort with modern AI tools (Claude, ChatGPT) and ability to teach others.
• Strong user research instincts and experience turning field insights into product strategy.

Responsibilities

• Set the vision and roadmap for the AI Assistant / Voice Avatar.
• Run point on building out and enhancing the Avatar and mobile app functions.
• Partner with engineering, conversation design, and UX to keep the experience natural and trustworthy.
• Triage and prototype new AI concepts with Google and Obin, connecting them to existing Assistant capabilities.
• Lead early-stage prototyping across pods to identify what's ready to scale.
• Serve as the bridge between our POs, our Design team, and Obin's design & engineering teams.
• Upskill POs on intermediate and advanced AI tools.

Skills

AI prototyping

Conversational AI

Voice interfaces

User research

AI tools (Claude, ChatGPT)

Cross-pod collaboration

Tools

Claude

ChatGPT

Job description

New York Life seeks a Product Owner to lead NYL360's AI Assistant and Voice Avatar, driving a strategic, cross-pod effort that connects design, engineering and business outcomes. You’ll shape a prioritized backlog, define acceptance criteria, and ensure trustworthy AI experiences for thousands of advisors.

You will collaborate with Google and Obin, mentor other POs, and navigate legacy systems while delivering measurable impact in a modern digital transformation. This is a hybrid role in NYC.