Corporate Vice President, Digital Product Owner

New York Life; New York (NY); On-site; USD 160,000 - 229,000; Full time

Benefits offered by this job

Full benefits

Leave programs

Student loan repayment

Adoption assistance

Job summary

New York Life is seeking a Product Owner to own NYL360 AI Assistant and Voice Avatar capabilities, partnering with Google and Obin to prototype and scale AI features. You will bridge POs with design and engineering, upskill peers, and drive a cohesive NYL360 roadmap across pods.

This hybrid NYC-based role focuses on transforming advisor experiences through conversational AI and voice interfaces, shaping strategy, and delivering high-impact capabilities.

Qualifications

• Experience modernizing complex workflows.
• Interest or experience in conversational AI, voice interfaces, or intelligent assistants.
• Comfort with modern AI tools (Claude, ChatGPT).
• Strong user research instincts and turning field insights into product strategy.
• Product Owner/Manager experience in digital transformation—financial services a plus.

Responsibilities

• Own the AI Assistant & Voice Avatar: set the vision and roadmap, translate advisor pain points into conversational use cases.
• Drive AI prototyping and innovation: triage and prototype new AI concepts with partners, identify what's ready to scale.
• Support NYL360 POs across pods: align priorities, upskill peers on AI tools, ensure cross-pod cohesion.
• Lead Roadmap & Backlog: convert field research into prioritized roadmap and well-defined backlog.
• Drive Delivery & Vendor Integration: end-to-end feature delivery with engineering, UX, and vendors.

Job description

Product Owner - NYL360 AI Assistant

NYL360 · New York Life

Reporting to Raian Alam, VP & NYL360 Product Manager

Location Hybrid - 3 days/week, NYC HQ

Help lead one of New York Life's most visible transformation initiatives.

Why This Role Matters

We're seeking a Product Owner to own NYL360's AI Assistant and Voice Avatar capabilities - one of the program's most visible and strategic pillars - while serving as a cross-pod partner to fellow Product Owners across NYL360. You'll drive AI prototyping in partnership with Google and Obin, bridge our internal teams with Obin's design and engineering group, and help upskill the broader PO community on modern AI tools. This is a chance to shape how tens of thousands of advisors talk to and interact with NYL360 - not just click through it.

What You'll Do

Own the AI Assistant & Voice Avatar

• Set the vision and roadmap for the AI Assistant / Voice Avatar - translating advisor pain points into conversational use cases.
• Run point on building out and enhancing the Avatar and mobile app functions.
• Partner with engineering, conversation design, and UX to keep the experience natural and trustworthy.

Drive AI Innovation & Prototyping

• Triage and prototype new AI concepts with Google and Obin, connecting them to existing Assistant capabilities.
• Lead early-stage prototyping across pods to identify what's ready to scale.
• Serve as the bridge between our POs, our Design team, and Obin's design & engineering teams.

Support Peer POs Across NYL360

• Partner with fellow Product Owners across pods to align priorities, dependencies, and standards.
• Upskill POs on intermediate and advanced AI tools like Claude and ChatGPT.
• Represent the AI/Voice workstream in cross-pod planning to keep NYL360 cohesive.

Lead Roadmap & Backlog

• Turn NYL360 principles and field research into a prioritized roadmap and well-defined backlog.
• Tackle high-friction workflows like case tracking, service status, and meeting prep.
• Define acceptance criteria and success metrics with stakeholders.

Drive Delivery & Vendor Integration

• Lead end-to-end feature delivery with engineering, UX, and field advocates.
• Manage risks tied to legacy infrastructure and cross-platform integration.
• Partner with vendors, including Google and Obin, validating deliverables for quality and fit.

What You’ll Bring

• Experience modernizing complex workflows and simplifying high-friction digital experiences.
• Genuine interest or experience in conversational AI, voice interfaces, or intelligent assistants.
• Comfort with modern AI tools (Claude, ChatGPT) and the ability to teach others.
• Strong user research instincts and experience turning field insights into product strategy.
• Preferably, Product Owner/Manager experience in digital transformation - financial services a plus.
• Collaborative mindset: comfortable navigating ambiguity, building consensus, and helping peers succeed.

Job Level

LEVELPF6

Pay Transparency

Salary Range: $160,000-$228,500

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.