VP, AI-Driven Servicing Experience

Synchrony; United States; Sur place; USD 180 000 - 280 000; Plein temps

Résumé du poste

Synchrony seeks a VP, Intelligent Servicing Product to define how frontline agents and AI systems collaborate within servicing and contact center experiences.

You will own the product strategy and roadmap for agentic servicing, partnering with data science, operations, engineering, governance, and change management to deliver human-in-the-loop solutions that improve customer outcomes and agent productivity.

Qualifications

• Bachelor's degree and 8+ years of relevant experience in product management, platform strategy, servicing technology, customer operations technology, or equivalent
• 8+ years leading cross-functional initiatives with measurable outcomes
• 5+ years of Agile delivery experience with backlog management, release planning, and dependency management
• Experience driving AI, automation, or workflow-oriented product strategy in an enterprise environment
• Strong ability to translate business goals into product requirements, experiments, roadmaps, and iterative releases

Responsabilités

• Define and maintain a multi-quarter vision and roadmap for agentic AI and frontline automation.
• Lead end-to-end product definition and delivery including scope, testing, releases, and optimization.
• Partner with Operations, Technology, Data Science, Risk, Compliance, Legal, and Experience Design to scale responsible solutions.
• Design experimentation frameworks to validate opportunities and guide roadmap decisions.
• Ensure governance, privacy, security, and model risk management within the product lifecycle.

Connaissances

Agile delivery

AI strategy

Product leadership

Cross-functional leadership

Stakeholder management

Formation

Bachelor's degree

Description du poste

Synchrony seeks a VP, Intelligent Servicing Product to define how frontline agents and AI systems collaborate within servicing and contact center experiences.

You will own the product strategy and roadmap for agentic servicing, partnering with data science, operations, engineering, governance, and change management to deliver human-in-the-loop solutions that improve customer outcomes and agent productivity.