VP of Agentic AI & Intelligent Servicing
Synchrony
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Job summary
Synchrony seeks a VP, Intelligent Servicing Product to define how frontline agents and AI systems collaborate in servicing and contact center experiences, delivering measurable impact and improved customer outcomes.
You will own the product strategy and roadmap for agentic servicing experiences, partnering with data science, operations, engineering, governance and change management to scale responsible human-in-the-loop solutions.
Job description
Synchrony seeks a VP, Intelligent Servicing Product to define how frontline agents and AI systems collaborate in servicing and contact center experiences, delivering measurable impact and improved customer outcomes.
You will own the product strategy and roadmap for agentic servicing experiences, partnering with data science, operations, engineering, governance and change management to scale responsible human-in-the-loop solutions.
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