VP, AI-Driven Hybrid Enrollments

Freedom Financial Network; San Mateo (CA); Hybrid; USD 240.000 - 275.000; Vollzeit

Benefits dieser Stelle

Hybrid work options

401(k) with employer match

Medical, dental, and vision with HSA/F

Paid time off and volunteer days

Zusammenfassung

Freedom Debt Relief is evolving from a phone‑led enrollment model to a digital‑first, hybrid approach. We seek a Vice President who will own the enrollment funnel across digital self‑enrollment and agent‑assisted sales, leading a multi‑site and remote organization of directors, managers, and hundreds of enrollment specialists.

You will partner with Product, Marketing, Data Science and Contact Center systems to define milestones, handoffs, and a unified member experience.

Qualifikationen

• 12+ years of progressive sales, enrollment or customer acquisition leadership.
• 5+ years as Senior Director or VP leading 100+ FTEs.
• Experience in fintech, consumer lending, mortgage, debt relief or similar high‑volume consumer businesses.
• Deep experience with voice, SMS, email, chat and AI voice in high‑volume environments.
• Strong knowledge of consumer financial services regulation, TCPA, UDAAP and call center governance.

Aufgaben

• Lead the hybrid enrollment transformation.
• Shape the digital enrollment experience with Product.
• Redesign the sales operating model.
• Run a modern, multichannel contact strategy.
• Engage the lead.
• Put AI to work across the sales lifecycle.
• Measure everything and test rigorously.
• Drive enterprise alignment.
• Lead people through change.
• Champion compliance in every channel.

Kenntnisse

Transformation leadership

Executive leadership

Multichannel experience

AI in sales operations

Digital funnel fluency

Regulatory knowledge

Change management

Change leadership

Digital enrollment

Leadership through change

Ausbildung

Bachelor's degree

MBA

Tools

Five9

Genesys

Twilio

Salesforce

AI dialers

Jobbeschreibung

Freedom Debt Relief is evolving from a phone‑led enrollment model to a digital‑first, hybrid approach. We seek a Vice President who will own the enrollment funnel across digital self‑enrollment and agent‑assisted sales, leading a multi‑site and remote organization of directors, managers, and hundreds of enrollment specialists.

You will partner with Product, Marketing, Data Science and Contact Center systems to define milestones, handoffs, and a unified member experience.