VP, AI Conversational Product & Digital Servicing

Empower; United States; Hybrid; USD 215,000 - 312,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Tuition reimbursement

Casual environment

Generous PTO

Volunteer time

Leave of absence programs

BRGs

Job summary

Empower is seeking a senior leader to define and execute the conversational AI strategy, shaping how millions of customers receive guidance and service. You will own the strategy from vision through execution, leading cross-functional teams across technology, design, data, risk, and sales to scale AI-powered experiences and digital servicing.

You will work with senior executives to turn ambitious ideas into measurable outcomes, building a high-performing product organization and a culture of

Qualifications

• 15+ years of experience leading consumer digital products.
• Proven track record launching AI-powered products or platforms.
• Strong strategic problem-solving and ability to turn ambiguity into actions.
• Excellent communication and storytelling with senior stakeholders.
• Experience influencing executives in large organizations.
• Experience in fintech/financial services a plus.
• Demonstrated ability to drive product judgment, ownership, speed and outcomes.

Responsibilities

• Define Empower’s conversational AI strategy and product vision.
• Create a seamless digital-to-human experience across AI and human advisors.
• Reimagine digital servicing using AI, automation, and design to improve outcomes.
• Turn strategy into a focused roadmap balancing quick wins and long-term capabilities.
• Build AI-powered experiences at scale with cross-functional partners.
• Own foundational digital servicing capabilities customers rely on.
• Analyze customer insight and data to identify where to invest.”
• Lead through influence across a complex organization and drive momentum.
• Build a high-performing product organization with strong judgment and velocity.

Skills

Leadership

AI strategy

Product management

Digital AI

Cross-functional collaboration

Job description

Empower is seeking a senior leader to define and execute the conversational AI strategy, shaping how millions of customers receive guidance and service. You will own the strategy from vision through execution, leading cross-functional teams across technology, design, data, risk, and sales to scale AI-powered experiences and digital servicing.

You will work with senior executives to turn ambitious ideas into measurable outcomes, building a high-performing product organization and a culture of