Head of Conversation Intelligence & Voice Product

Outreach; Seattle (WA); On-site; USD 140,000 - 220,000; Full time

Benefits offered by this job

Flexible time off

401k plan

Medical, dental, vision coverage

Parental leave

Infertility benefits

Referral bonuses

Office snacks

Job summary

Outreach is seeking a senior product leader to own strategy and execution across conversation intelligence, voice, and dialing. The aim is to transform customer conversations into agentic actions: coaching reps in real time, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve team performance.

You will lead discovery with prospects, guide a team of PMs across multiple scrum teams, and collaborate with engineering, data science, and

Qualifications

• Bachelor's degree required; MBA or related graduate degree preferred.
• 8+ years building software with ownership of prioritization, trade-offs, and timelines.
• Experience building conversation intelligence, voice, or dialing products preferred, including familiarity with VoIP and NLP pipelines.

Responsibilities

• Define and own the product strategy for conversation intelligence, voice, and dialing.
• Deliver AI-native experiences and workflows, building on the latest model and technology advancements.
• Ship AI and ML features with world-class engineering, data science, and design teams that turn conversations into agentic actions.
• Lead discovery and roadmap sessions with key prospects and customers.
• Lead and develop a team of accomplished product managers, driving strategy across multiple scrum teams, enabling high performance, and championing strong processes and best practices.
• Partner with product marketing to build enablement and positioning, thought leadership on agentic execution for go-to-market teams.

Skills

Product leadership

Cross-functional collaboration

AI/ML product design

Conversation intelligence

Roadmapping

Stakeholder management

Education

Bachelor's degree

MBA preferred

Tools

VoIP infrastructure

NLP pipelines

Job description

Outreach is seeking a senior product leader to own strategy and execution across conversation intelligence, voice, and dialing. The aim is to transform customer conversations into agentic actions: coaching reps in real time, accelerating deals, and giving leaders a clear, data-driven view of where to invest their time and how to improve team performance.

You will lead discovery with prospects, guide a team of PMs across multiple scrum teams, and collaborate with engineering, data science, and