VP, AI-Driven Digital Servicing & Conversational Experience

Empower Retirement, LLC

Overland Park (KS)

Hybrid

USD 215,000 - 312,000

Full time

3 days ago

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Benefits offered by this job

Medical, dental, vision, and life 보험?

401(k) with company match

Tuition reimbursement

Generous PTO and holidays

Volunteer time

Parental leave

Job summary

Empower Retirement, LLC is seeking a seasoned VP of Product Management, Conversational AI & Digital Servicing to define and lead Empower’s AI strategy and product vision for digital customer engagement. You will own the roadmap, influencing across Product, Technology, Design, Data, and Compliance to deliver scalable AI-powered experiences.

With 15+ years in consumer digital products and a track record launching AI-powered platforms, you will turn complex opportunities into actionable plans,

Qualifications

15+ years of experience in consumer digital products with leadership.
Proven track record launching AI-powered products or platforms.
Strong problem-solving and ability to turn ambiguous opportunities into clear priorities and executable plans.

Responsibilities

Define Empower’s conversational AI strategy and product vision for digital servicing.
Build AI-powered experiences with seamless AI-to-human handoffs and scalable architecture.
Lead a cross-functional product organization with a focus on measurable outcomes and business impact.

Skills

Leadership

AI product strategy

Strategic thinking

Executive communication

Cross-functional collaboration

Industry knowledge (fintech/financial)

Tools

Technology fluency

Job description

With 15+ years in consumer digital products and a track record launching AI-powered platforms, you will turn complex opportunities into actionable plans,

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