Lead Conversational & Agentic AI Solutions

PwC; Chicago (IL); On-site; USD 99,000 - 232,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Vacation

Sick leave

Holidays

Job summary

PwC's Advisory practice is seeking a Manager to lead Conversational AI and Agentic AI initiatives, guiding cross-functional teams to design and deliver AI-powered user interaction products for clients.

You will mentor junior staff, manage client accounts, and shape strategic plans while upholding PwC's quality standards, focusing on data, analytics, and AI to enhance client service and business outcomes.

Qualifications

• Bachelor's degree required.
• At least 5 years of experience.
• Experience with AngularJS for UI development desirable.

Responsibilities

• Lead the development and implementation of AI-powered contact center solutions.
• Guide teams in strategic planning and execution of user interaction projects.
• Collaborate with stakeholders to translate requirements into technical specs.
• Coach and mentor junior staff and manage client relationships.
• Apply human-centered design to validate accessibility and usability across platforms.

Skills

Usability testing

Customer experience strategies

Team leadership

Education

Bachelor's degree

Tools

AngularJS

HTML5

Figma

Dialogflow

Amazon Lex

Job description

PwC's Advisory practice is seeking a Manager to lead Conversational AI and Agentic AI initiatives, guiding cross-functional teams to design and deliver AI-powered user interaction products for clients.

You will mentor junior staff, manage client accounts, and shape strategic plans while upholding PwC's quality standards, focusing on data, analytics, and AI to enhance client service and business outcomes.