Volunteer Programs Support Specialist

Self--help-For-the-Elderl; San Francisco (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

Self-Help for the Elderly in San Francisco, CA seeks a Program Support Assistant to back daily operations and ensure program compliance. Responsibilities include data entry, reporting to the California Department of Aging, and coordinating volunteer activities.

Ideal candidates have a high school diploma (college degree preferred), strong organizational skills, and proficiency with Microsoft Office, Google Calendar, and Apple MAC.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• Strong data entry and record-keeping skills.
• Familiarity with Medicare and government health programs is a plus.
• Proficient with Microsoft Office, Apple MAC, and Google Calendar.
• Must be detail-oriented, organized, and able to manage multiple tasks.
• Experience in an office setting and ability to work independently or in a team.
• Excellent written and verbal communication; ability to present and share information.
• Bilingual in English and another language is preferred.
• Criminal record clearance is required or to be obtained.
• Ability to lift up to 25 pounds occasionally.

Responsibilities

• Documents services/activities and updates records according to program protocols.
• Prepares reports for the California Department of Aging and SHARP input.
• Maintains contact information for volunteers, sites, and community partners.
• Provides administrative support including scheduling and data entry.
• Responds to inquiries via email, phone, and in person.
• Supports volunteers’ needs and client communication via multiple channels.
• Coordinates logistics for meetings and program activities.
• Greets clients and connects them to services or staff.
• Maintains general office upkeep and organization.
• Collaborates with team to ensure consistent volunteer experiences.
• Collects and organizes client feedback for program evaluation.
• Participates in community outreach, enrollment events, and trainings.
• Assists with translations and outreach materials as needed.
• Attends agency meetings and training sessions.
• Performs other duties to support program success.

Skills

Attention to detail

Time management

Verbal and written communication

Teamwork

Bilingual

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Apple MAC

Google Calendar

Job description

Self-Help for the Elderly in San Francisco, CA seeks a Program Support Assistant to back daily operations and ensure program compliance. Responsibilities include data entry, reporting to the California Department of Aging, and coordinating volunteer activities.

Ideal candidates have a high school diploma (college degree preferred), strong organizational skills, and proficiency with Microsoft Office, Google Calendar, and Apple MAC.