Program & Volunteer Support Specialist

Self-Help For The Elderly; San Francisco (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Self-Help for the Elderly in San Francisco, CA seeks a Program Support Assistant to help oversee day-to-day operations and ensure compliance with program requirements. This regular full-time role reports to the Program Manager and is non-exempt.

The candidate will handle documentation, scheduling, data entry, volunteer coordination, and outreach activities while supporting clients and staff in a fast-paced environment.

Qualifications

• High school graduate with at least one year of office experience.
• Ability to maintain record-keeping systems and perform data entry.
• Must have or obtain criminal record clearance.
• Must complete HICAP counselor registration within 2 months of employment.
• Knowledge of Medicare and government health programs preferred.
• Proficient in Microsoft Office, Apple MAC, and Google Calendar.
• Strong attention to detail and ability to manage multiple tasks in a dynamic environment.

Responsibilities

• Documents services/activities and updates records per program protocols; prepares reports for CDA and SHARP input.
• Keeps contact lists and mailing labels for counselors, sites, and partners.
• Provides administrative support to the volunteer program including scheduling and data entry.
• Responds to volunteer inquiries via various channels.
• Supports volunteers and clients via email, phone, mail, and in-person.
• Coordinates logistics for meetings and program activities.
• Answers phone calls, returns voicemails, and coordinates appointments.
• Greet and assist drop-in clients and connect them to services or staff.
• Maintains overall office organization.
• Collaborates with team to ensure consistent volunteer experiences.
• Collects and organizes client feedback for program evaluation.
• Participates in community outreach, enrollment events, and trainings.
• If bilingual, assists with translation and outreach materials.
• Attends meetings and trainings; performs other duties as assigned.

Skills

Attention to detail

Organizational skills

Multitasking

Team player

Verbal and written communication

Bilingual English/Spanish

Self-motivation

Interpersonal skills

Education

High school diploma

College degree preferred

Tools

Microsoft Office

Apple MAC

Google Calendar

Job description

Self-Help for the Elderly in San Francisco, CA seeks a Program Support Assistant to help oversee day-to-day operations and ensure compliance with program requirements. This regular full-time role reports to the Program Manager and is non-exempt.

The candidate will handle documentation, scheduling, data entry, volunteer coordination, and outreach activities while supporting clients and staff in a fast-paced environment.