Volunteer Programs Lead - Elder Care & Outreach (SF)

Selfhelpelderly; San Francisco, Northern (CA, KY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

Self-Help for the Elderly is seeking a Volunteer Coordinator in San Francisco to manage volunteer programs for the HICAP initiative. You will lead recruiting, screening, and training of volunteer counselors and support ongoing education and supervision.

You will coordinate outreach materials, schedules, and data tracking, ensuring compliance with program obligations. Weekend/evening availability and CA driver's license are valued assets.

Qualifications

• Bachelor's degree in social service, health care or related field; or college degree with a minimum of three years of experience in senior services.
• Knowledge of Health Care Delivery Systems, Medicare, Medi-Cal, Medi-Gap, managed care and long-term care insurance is highly preferred; prior counseling experience is also preferred.
• Must complete HICAP counselor registration within 2 months of employment.
• Strong verbal and written communication, and experience in group presentations.

Responsibilities

• Performs primary recruiting and screening responsibilities for new volunteer counselors.
• Provides follow-up during internship and initial placement of candidates successful in completing the New Counselor Training; provides ongoing educational support for volunteer counselors.
• Provides on-site observation of and technical assistance for HICAP volunteer counselors.
• Schedules community educators for volunteer in-service training in collaboration with the Program Manager.
• Performs all duties necessary to assist the Program Manager in ensuring program compliance with its contractual obligations regarding the volunteer component of the program, i.e., counselor registrations, training, and data tracking.
• Maintains and updates related reports and forms in counselors’ files as well as tracking service hours in the Peerplace system; keeps all data entry current.
• Substitutes for volunteers at counseling sites when necessary.
• Distributes HICAP outreach materials to counseling sites; identifies needs for additional outreach materials (which may include brochures, informational pamphlets, press releases, announcements, flyers, posters, and signs) and assists with their development in appropriate languages.
• Conducts presentations and participates in public media events as assigned.
• Organizes and participates in Enrollment Events.
• Organizes with the manager the monthly volunteer meeting.
• Updates HICAP SF charts as needed (e.g., Medicare Advantage, Low Income, etc.).
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Group presentations

Multitasking

Self-motivation

Organization

Bilingual

Education

Bachelor's degree in social service, health care or related field

Tools

MS Office

Internet

Job description

Self-Help for the Elderly is seeking a Volunteer Coordinator in San Francisco to manage volunteer programs for the HICAP initiative. You will lead recruiting, screening, and training of volunteer counselors and support ongoing education and supervision.

You will coordinate outreach materials, schedules, and data tracking, ensuring compliance with program obligations. Weekend/evening availability and CA driver's license are valued assets.