Volunteer Programs Leader - Training & Care Impact

Northwestern Medicine; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

Northwestern Medicine is seeking a Volunteer Manager to plan and administer the volunteer programs across the NM system, ensuring alignment with our mission, codes, and compliance standards. This role partners with staff to develop policies, train volunteers, and enhance safety and service delivery for patients and families.

The Manager recruits, screens, trains, and evaluates volunteers, maintains records and reports, and coordinates budgets and program goals with the Volunteer Services

Qualifications

• Bachelor's degree with a concentration in business or the behavioral sciences.
• A knowledge of volunteer program management with a minimum of three years experience in volunteer administration, human resources or a comparable field.
• Strong communication and organizational skills and a service and team orientation.
• Proficient in Microsoft Office applications.

Responsibilities

• Functions as consultant to staff who are in the role of a volunteer supervisor, helping them learn supervisory skills and resolving issues related to volunteer activity.
• Coordinates selection, placement and evaluation of volunteers with supervisory staff ensuring compliance with all hospital/volunteer department policies and other legal and regulatory requirements.
• Works with staff to coordinate volunteer activities and to identify, develop and implement new volunteer services that enhance the quality of care provided to patients and families.
• Attends and assists with planning of in-service training conducted by supervisory staff.
• Recruits, interviews, orients, screens and trains volunteers, ensures an adequate flow of volunteer candidates and timely completion of the application-to-onboarding process.

Skills

Strong communication

Organizational skills

Service orientation

Team orientation

Education

Bachelor's degree with a concentration in business or the behavioral sciences

Tools

Microsoft Office

Job description

Northwestern Medicine is seeking a Volunteer Manager to plan and administer the volunteer programs across the NM system, ensuring alignment with our mission, codes, and compliance standards. This role partners with staff to develop policies, train volunteers, and enhance safety and service delivery for patients and families.

The Manager recruits, screens, trains, and evaluates volunteers, maintains records and reports, and coordinates budgets and program goals with the Volunteer Services