Volunteer Programs Lead — Elevate Patient Experience

MedStar Health; Washington (District of Columbia); On-site; USD 60,000 - 102,000; Full time

Job summary

MedStar Health is seeking a Volunteer Services Coordinator to lead the daily operations and growth of the hospital’s volunteer program. You will recruit, onboard, train, schedule, and engage volunteers while partnering with clinical and administrative teams to enhance patient and family experiences.

You’ll build external relationships with schools and community groups, drive marketing and retention efforts, and develop programs that align with organizational priorities for patient experience and

Qualifications

• Bachelor's degree required in Healthcare Administration, Business, HR, or related field.
• Master's degree preferred.
• One year of relevant education may substitute for one year of required work experience.

Responsibilities

• Coordinate volunteer recruitment onboarding training scheduling compliance engagement and retention efforts.
• Conduct volunteer interviews and assess placement opportunities based on hospital needs.
• Facilitate volunteer orientations training sessions and onboarding activities.
• Maintain accurate volunteer records documentation and compliance requirements within the volunteer management system.
• Coordinate daily volunteer assignments across inpatient units outpatient areas specialty programs and hospital departments.
• Manage volunteer schedules shift coverage attendance tracking and communication.
• Serve as the primary resource for volunteers regarding policies procedures expectations and support.
• Monitor volunteer performance and provide coaching feedback and recognition as needed.
• Ensure volunteers follow hospital safety confidentiality infection prevention and patient privacy standards.
• Collaborate with clinical and administrative leaders to identify opportunities for volunteer support.
• Develop and implement volunteer programs that enhance patient family and associate experience.
• Provide ongoing communication and support to departments utilizing volunteers.
• Develops and maintains external professional relationships serving as point of contact with school counselors and community organizations to aid in recruitment of volunteers.
• Focuses on marketing efforts to include webpage social media printed materials and participation in community events representing the Volunteer Services programs
• Volunteer Engagement & Retention:Develop strategies to improve volunteer satisfaction engagement and retention.
• Coordinate volunteer appreciation activities recognition programs and engagement events.
• Build strong relationships with volunteers and promote a culture of service and belonging.
• Track volunteer participation retention trends and program effectiveness.
• Data Management & ReportingPrepare reports and metrics related to volunteer hours productivity retention and program outcomes.
• Analyze volunteer trends and make recommendations for program improvement.

Skills

Strong organizational skills

Excellent communication

Interpersonal skills

Relationship-building

Microsoft Office

Education

Bachelor's degree in Healthcare Administration or related field

Master's degree in Healthcare Administration or related field

Tools

Volunteer management platforms

Microsoft Office

Job description

MedStar Health is seeking a Volunteer Services Coordinator to lead the daily operations and growth of the hospital’s volunteer program. You will recruit, onboard, train, schedule, and engage volunteers while partnering with clinical and administrative teams to enhance patient and family experiences.

You’ll build external relationships with schools and community groups, drive marketing and retention efforts, and develop programs that align with organizational priorities for patient experience and