Volunteer Programs Lead & Community Partnerships

Reconciliation Services; Kansas City (MO); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Paid time off

Vision insurance

Job summary

Reconciliation Services is seeking a dedicated professional to lead our volunteer program and donor services. You will recruit, train, and steward volunteers and partners, manage data in Giveffect, and support gift processing while collaborating across departments to advance program goals.

The role emphasizes relationship-building, attention to detail, and cross-functional teamwork to sustain Thelma’s Kitchen, Foster Grandparents, and related initiatives.

Qualifications

• 3+ years of experience in community engagement, volunteer management, donor services, administrative coordination, or a related stakeholder-facing role.
• Strong relationship-building and communication skills; able to present to groups and work comfortably with diverse stakeholders.
• Highly organized and detail-oriented, with the ability to coordinate events, maintain accurate records, protect confidential information, and balance field work with desk-based administrative responsibilities.
• Proficiency with Google Workspace and Microsoft Office; familiarity with Giveffect or similar CRM preferred.
• Intermediate spreadsheet skills, including formulas, charts and pivot tables.

Responsibilities

• Execute a comprehensive volunteer strategy approved by the Senior Director of Philanthropy and aligned with organizational goals.
• Recruit, screen, onboard, train, schedule, and recognize volunteers; match volunteer skills and interests to organizational needs and site readiness.
• Develop group opportunities for corporate, church, and civic partners; coordinate special events and gifts-in-kind drives.
• Maintain accurate volunteer records, including hours, roles, and compliance requirements; report on pipeline, participation, outcomes, and satisfaction.
• Represent the organization at community and networking events and serve as a primary contact for volunteers and partners.
• Coordinate data surrounding volunteerism and produce routine dashboards for Programs, Development, and leadership.
• In conjunction with the development team, review decision-making around grants, donor communications, volunteer metrics, and conduct periodic data quality reviews and procedural reviews.
• With Programs and Operations: align volunteer roles with program needs; plan targeted placements, including Thelma’s Kitchen and REVEAL programs, and ensure sites and supervisors are prepared.
• With Development and Marketing: provide accurate stories, metrics, lists, and segments; coordinate group engagements, donor acknowledgment production, and stewardship touchpoints.
• With Human Resources: support culture-forward volunteer experiences and align screening, training, and recognition practices.
• Open and sort daily mail in a secure and consistent location; identify checks, cash, pledge forms, donor notes, reply cards, matching-gift notices, and other donor-related documents.
• Enter incoming mail gifts into Giveffect using approved coding instructions, including donor information, gift date, amount, payment type, designation or restriction, campaign or appeal, pledge information, tribute details, and relevant notes.

Skills

Relationship-building

Communication skills

Organization & detail-orientation

Public speaking

Data reporting

Tools

Google Workspace

Microsoft Office

Giveffect CRM

Job description

Reconciliation Services is seeking a dedicated professional to lead our volunteer program and donor services. You will recruit, train, and steward volunteers and partners, manage data in Giveffect, and support gift processing while collaborating across departments to advance program goals.

The role emphasizes relationship-building, attention to detail, and cross-functional teamwork to sustain Thelma’s Kitchen, Foster Grandparents, and related initiatives.