Volunteer Engagement & In-Kind Lead

Goddard Riverside Community Center; New York (NY); On-site; USD 55,000 - 65,000; Full time

Job summary

Goddard Riverside Community Center is seeking a dynamic Volunteer Engagement Coordinator to lead our volunteer and in-kind giving programs. You will be the primary contact for volunteers, donors, schools, and corporate partners, coordinating recruitment, placement, stewardship, and recognition across the organization.

This role oversees the full lifecycle of volunteers, manages in-kind donation drives, and partners with staff to create meaningful experiences.

Qualifications

• 3-5 years in volunteer or community engagement or nonprofit program coordination.
• At least 2 years’ experience managing volunteers.
• Excellent interpersonal, communication and customer service skills.
• Ability to problem solve and effectively navigate challenging conversations.
• Experience managing large volumes of email, phone, and in-person communications.
• This position requires flexibility as key volunteer events and donation activities may occur on weekends and holidays.

Responsibilities

• Lead the development, coordination, and continuous improvement of Goddard Riverside's volunteer program.
• Serve as the primary ambassador for volunteers, providing outstanding customer service and fostering meaningful, mission-driven engagement.
• Partner with program staff to identify volunteer needs and develop opportunities that support agency priorities.
• Support and coordinate the Holiday Meals Volunteer Committee to manage those flagship opportunities and other signature volunteer initiatives.
• Represent Goddard Riverside at volunteer events, orientations, and community engagement activities.
• Develop and maintain volunteer policies, procedures, and best practices.
• Manage volunteer communications, responding promptly and professionally to inquiries, requests, concerns, and feedback.
• Maintain volunteer records, registration systems, website content, and database information.
• Track volunteer participation, hours, and program outcomes, and prepare reports to inform organizational planning or document participation for volunteers.
• Cultivate relationships with schools, corporations, faith communities, and civic organizations to expand volunteer participation.
• Evaluate volunteer experiences through regular feedback and implement improvements to strengthen engagement and retention.

Skills

Interpersonal skills

Communication

Customer service

Organizational skills

Tools

DonorPerfect

Corsizio

Monday.com

Job description

Goddard Riverside Community Center is seeking a dynamic Volunteer Engagement Coordinator to lead our volunteer and in-kind giving programs. You will be the primary contact for volunteers, donors, schools, and corporate partners, coordinating recruitment, placement, stewardship, and recognition across the organization.

This role oversees the full lifecycle of volunteers, manages in-kind donation drives, and partners with staff to create meaningful experiences.