VoIP & VTC Systems Engineer – DoD, Top Secret/SCI

Jobtailor; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Washington, DC seeks an experienced VoIP/VTC Engineer to install, maintain, and troubleshoot endpoints and conferencing systems. You will handle MACD operations, user support, and incident resolution, ensuring DoD STIGs compliance and high service levels.

You will work with Tier 1/2 support, monitor health, document resolutions, and escalate complex issues to senior engineers or vendors as needed. Security clearance and IAT II certification are required.

Qualifications

• U.S. Citizenship required.
• Active Top Secret/SCI clearance required.
• Bachelor's degree plus 2–4 years related work experience, or HS diploma plus 5+ years relevant experience.
• Current DoD 8570/8140 IAT II-level certification required (e.g., Security+ CE).
• Working knowledge of MACD operations, endpoint provisioning, and telecom user support.
• Fundamental understanding of Layer 1 troubleshooting and basic voice call flow concepts.
• Strong troubleshooting, customer service, organizational, and written communication skills.
• Experience with ServiceNow or similar ticketing systems.
• Proficiency with Microsoft Office applications.

Responsibilities

• Install, maintain, and upgrade VoIP and VTC endpoints.
• Handle MACD requests for phones, voicemail, and user accounts in CUCM and CUC.
• Provide Tier 1/2 support for voice, video, and conferencing issues by phone, email, and onsite.
• Monitor system health and troubleshoot voice, hardware, and software issues.
• Perform basic troubleshooting for conference room, A/V, and VTC systems.
• Support VTC session scheduling, setup, and monitoring.
• Track and resolve incidents and service requests in ServiceNow or similar system.
• Escalate complex issues to senior engineers or vendors.
• Follow DoD STIGs, engineering standards, and local procedures.
• Coordinate repair or replacement of failed VoIP and VTC devices.
• Maintain clear documentation of installs, issues, and resolutions.
• Share recurring fixes and process improvements with the team.

Skills

VoIP

VTC

MACD Operations

Endpoint Provisioning

Layer 1 Troubleshooting

Voice Call Flow Concepts

Incident Resolution

System Monitoring

Documentation

A/V Systems Support

Organizational Skills

Written Communication

Education

Bachelor's degree + 2-4 years related experience

HS diploma + 5+ years relevant experience

DoD 8570/8140 IAT II-level Certification

Tools

ServiceNow

Microsoft Office

Job description

Jobtailor in Washington, DC seeks an experienced VoIP/VTC Engineer to install, maintain, and troubleshoot endpoints and conferencing systems. You will handle MACD operations, user support, and incident resolution, ensuring DoD STIGs compliance and high service levels.

You will work with Tier 1/2 support, monitor health, document resolutions, and escalate complex issues to senior engineers or vendors as needed. Security clearance and IAT II certification are required.