VoIP & VTC Technician - Tier 1/2 Support

Jobtailor; Washington; On-site; USD 90,000 - 120,000; Full time

Job summary

Jobtailor in Washington state seeks a skilled VoIP/VTC support specialist to install, maintain and upgrade endpoints for DoD-related environments. The role emphasizes fast-paced incident resolution and strong customer service.

Applicants must hold TS/SCI clearance, DoD 8570 IAT II certification, and a high school diploma with 3–5 years of relevant experience. Proficiency with Cisco tools, ServiceNow, and Microsoft Office is required.

Qualifications

• High school diploma required; 3–5 years of related voice/telecom support experience.
• Active Top Secret/SCI clearance required (DoD).
• Current DoD 8570/8140 IAT II-level certification required (e.g., Security+ CE).
• Experience with Cisco collaboration tools (CUCM, Unity Connection) and voice/video technologies.

Responsibilities

• Install, maintain, and upgrade VoIP and VTC endpoints.
• Provide Tier 1/2 support for voice, video, and conferencing issues by phone, email, and onsite.
• Monitor system health and troubleshoot voice, hardware, and software issues.
• Track incidents and service requests in ServiceNow or similar ticketing system.
• Escalate complex issues to senior engineers or vendors.
• Coordinate repair or replacement of failed VoIP and VTC devices.
• Maintain documentation of installs, issues, and resolutions.
• Share recurring fixes and process improvements with the team.

Skills

Troubleshooting

Customer service

Written communication

Organizational skills

Education

High school diploma

Security+ CE or equivalent (IAT II)

Tools

ServiceNow

Microsoft Office

Job description

Jobtailor in Washington state seeks a skilled VoIP/VTC support specialist to install, maintain and upgrade endpoints for DoD-related environments. The role emphasizes fast-paced incident resolution and strong customer service.

Applicants must hold TS/SCI clearance, DoD 8570 IAT II certification, and a high school diploma with 3–5 years of relevant experience. Proficiency with Cisco tools, ServiceNow, and Microsoft Office is required.