Cisco Voice & Video Administrator – TS/SCI

AMERICAN SYSTEMS; Washington (District of Columbia); On-site; USD 80,000 - 110,000; Full time

Job summary

AMERICAN SYSTEMS is seeking a Cisco Voice and Video Administrator to support secure enterprise communications in a DoD environment. You will install, maintain, and upgrade VoIP and VTC endpoints, managing MACD requests in CUCM/CUC and providing Tier 1/2 support for voice and video issues.

Ideal candidates have Top Secret/SCI clearance, Cisco collaboration experience, and DoD IAT II certification. The role emphasizes fast-paced, mission-critical support with strict adherence to STIGs and

Qualifications

• U.S. Citizenship required.
• Active Top Secret/SCI clearance required.
• Bachelor's degree with 2–4 years of related experience, or HS diploma with 5+ years.
• Experience supporting Cisco voice, video, or unified communications.
• DoD 8570/8140 IAT II-level certification (Security+ CE or equivalent).
• Knowledge of MACD operations, endpoint provisioning, and telecom user support.
• Ability to work in DoD secure environments; strong troubleshooting and customer service.
• Experience with ServiceNow or similar ticketing systems.
• Proficiency with Microsoft Office.

Responsibilities

• Install, maintain, and upgrade VoIP and VTC endpoints.
• Handle daily MACD requests for phones, voicemail, and user accounts in CUCM and CUC.
• Provide Tier 1/2 support for voice, video, and conferencing issues by phone, email, and onsite.
• Monitor system health and troubleshoot voice, hardware, and software issues.
• Perform basic troubleshooting for conference room, A/V, and VTC systems.
• Support VTC session scheduling, setup, and monitoring.
• Track and resolve incidents and service requests in ServiceNow or similar ticketing system.
• Escalate complex issues to senior engineers, Tier 3 support, or vendors.
• Follow DoD STIGs, engineering standards, and local procedures.
• Coordinate repair or replacement of failed VoIP and VTC devices.
• Maintain clear documentation of installs, issues, and resolutions.
• Share recurring fixes and process improvements with the team.

Skills

Cisco voice & video

DoD IAT II certification

Security+ CE

MACD operations

End-user support

Layer 1 troubleshooting

Documentation

Education

Bachelor's degree

HS diploma (with 5+ years experience)

Tools

CUCM

Cisco Unity Connection

ServiceNow

Microsoft Office

Job description

AMERICAN SYSTEMS is seeking a Cisco Voice and Video Administrator to support secure enterprise communications in a DoD environment. You will install, maintain, and upgrade VoIP and VTC endpoints, managing MACD requests in CUCM/CUC and providing Tier 1/2 support for voice and video issues.

Ideal candidates have Top Secret/SCI clearance, Cisco collaboration experience, and DoD IAT II certification. The role emphasizes fast-paced, mission-critical support with strict adherence to STIGs and