VoIP Systems Engineer – Telecom & Voice Services

People, Technology & Processes, LLC; Frederick (MD); On-site; USD 50,000 - 70,000; Full time

Job summary

People, Technology & Processes, LLC is looking for a Telecommunications Mechanic to work at Fort Detrick, MD. The role includes maintenance of voice services, troubleshooting VoIP issues, and ensuring compliance with security standards. Candidates must have a DoD 8570 IAT Level 2 certification and relevant VoIP experience.

This position requires strong customer service skills and the ability to administer complex VoIP systems effectively, ensuring that all services operate without interruption.

Qualifications

• Familiarity with CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP certifications.
• Strong knowledge of VoIP platforms and troubleshooting.
• Experience in administrative roles regarding VoIP services.

Responsibilities

• Administer and maintain voicemail systems and user accounts.
• Monitor and troubleshoot VoIP trunks and services.
• Provide customer support for issues related to voice services.

Skills

VoIP communication systems

Cybersecurity knowledge

Customer service

Troubleshooting VoIP issues

Education

DoD 8570 IAT Level 2 certification

Tools

Callegra Callware or equivalent

Telephone Management System (TMS)

Job description

People, Technology & Processes, LLC is looking for a Telecommunications Mechanic to work at Fort Detrick, MD. The role includes maintenance of voice services, troubleshooting VoIP issues, and ensuring compliance with security standards. Candidates must have a DoD 8570 IAT Level 2 certification and relevant VoIP experience.

This position requires strong customer service skills and the ability to administer complex VoIP systems effectively, ensuring that all services operate without interruption.