VoIP & Unified Communications Network Engineer

Performance Food Group; Richmond (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group in Richmond, VA is seeking a Network Voice Engineer to design, implement, and maintain enterprise voice and unified communications systems. You will focus on VoIP infrastructure, call control platforms, gateways, SBCs, and integration with the data network to ensure high availability, call quality, and security.

If you’re a problem-solver who thrives in a fast-paced environment and enjoys cutting-edge collaboration technologies, we’d love to hear from you.

Qualifications

• Bachelor’s degree in information technology, Engineering, or related field (or equivalent experience)

Responsibilities

• Design, deploy, and support VoIP and Unified Communications solutions (on-prem, cloud, or hybrid)
• Manage and maintain call control platforms (e.g., Cisco CUCM, Cisco Webex Calling, Microsoft Teams Voice)
• Configure and support voice gateways, SBCs, SIP trunks, and PSTN connectivity
• Monitor voice quality and performance (latency, jitter, packet loss, MOS)
• Troubleshoot complex voice and network issues across LAN/WAN/Wi-Fi
• Implement QoS, VLANs, and network policies to ensure voice traffic prioritization
• Integrate voice systems with network infrastructure (routers, switches, firewalls)
• Perform upgrades, patches, and migrations with minimal downtime
• Ensure high availability, redundancy, and disaster recovery for voice services
• Maintain documentation, diagrams, and operational procedures
• Collaborate with network, security, and application teams
• Provide Tier 2/3 support and on-call escalation as needed

Skills

VoIP & IP Telephony

Networking fundamentals

Documentation & communication

Voice quality monitoring

Education

Bachelor’s degree in information technology, Engineering, or related field

Tools

Cisco CUCM

Cisco Unity

UCCX

SIP

Wireshark

Job description

Performance Food Group in Richmond, VA is seeking a Network Voice Engineer to design, implement, and maintain enterprise voice and unified communications systems. You will focus on VoIP infrastructure, call control platforms, gateways, SBCs, and integration with the data network to ensure high availability, call quality, and security.

If you’re a problem-solver who thrives in a fast-paced environment and enjoys cutting-edge collaboration technologies, we’d love to hear from you.