Network Voice Engineer

Performance Food Group (New); Richmond (VA); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Day 1 Health & Wellness Benefits

Employee Stock Purchase Plan

401K Employer Matching

Education Assistance

Paid Time Off

Job summary

Performance Food Group, headquartered in Richmond, VA, is seeking a Network Voice Engineer to design, implement, maintain, and troubleshoot enterprise VoIP and unified communications. The role focuses on on‑prem, cloud, or hybrid deployments, ensuring high availability and security.

You will design, deploy, and support VoIP solutions, manage Cisco CUCM/Webex/Teams voice, configure gateways and SBCs, monitor QoS, and collaborate with multiple teams to keep voice services resilient and compliant.

Qualifications

• Bachelor's degree in IT or related field or equivalent experience.
• 3–5 years of VoIP/networking experience.
• Strong knowledge of SIP, RTP, SRTP, codecs (G711/G729/Opus).
• Experience with Cisco CUCM, Unity, UCCX or equivalent.

Responsibilities

• Design, deploy, and support VoIP and UC solutions (on-prem, cloud, or hybrid).
• Manage call control platforms (Cisco CUCM, Webex Calling, Teams Voice).
• Configure voice gateways, SBCs, SIP trunks, PSTN connectivity.
• Monitor voice quality metrics (latency, jitter, MOS).
• Troubleshoot voice and network issues across LAN/WAN/Wi‑Fi.
• Implement QoS, VLANs, and voice traffic policies.
• Integrate voice systems with network infrastructure.
• Perform upgrades, patches, migrations with minimal downtime.
• Ensure high availability, redundancy, DR for voice services.
• Maintain docs, diagrams, SOPs.
• Collaborate with network, security, and application teams.
• Provide Tier 2/3 on-call escalation as needed.

Skills

VoIP

IP Telephony

SIP/RTP

Cisco CUCM

Networking basics

QoS

Packet captures

Documentation

On-call support

Education

Bachelors in IT

Tools

Wireshark

Cisco Voice CUCM

Job description

Company Description:

Performance Food Group is a customer-centric foodservice distribution leader headquartered in Richmond, Va. Grounded by roots that date back to a grocery peddler in 1885, PFG has a nationwide network of approximately 150 distribution centers, 35,000-plus talented associates, and thousands of valued suppliers across the country. With the goal of helping customers thrive, PFG markets and delivers quality food and related products to independent and chain restaurants, schools, business and industry locations, convenience operations, healthcare facilities, vending distributors, office coffee service distributors, big box retailers, and theaters across the U.S.

Job Description:

We Deliver the Goods:

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Summary:

We are seeking a Network Voice Engineerto join our growing IT team. In this role, you will be responsible for designing, implementing, maintaining, and troubleshooting enterprise voice and unified communications systems. This role focuses on VoIP infrastructure, call control platforms, gateways, SBCs, and integration with the data network to ensure high availability, call quality, and security.

If you're a problem-solver who thrives in a fast-paced environment and enjoys working with cutting-edge collaboration technologies, we'd love to hear from you.

Position Responsibilities:

• Design, deploy, and support VoIP and Unified Communications solutions (on-prem, cloud, or hybrid)
• Manage and maintain call control platforms (e.g., Cisco CUCM, Cisco Webex Calling, Microsoft Teams Voice)
• Configure and support voice gateways, SBCs, SIP trunks, and PSTN connectivity
• Monitor voice quality and performance (latency, jitter, packet loss, MOS)
• Troubleshoot complex voice and network issues across LAN/WAN/Wi-Fi
• Implement QoS, VLANs, and network policies to ensure voice traffic prioritization
• Integrate voice systems with network infrastructure (routers, switches, firewalls)
• Perform upgrades, patches, and migrations with minimal downtime
• Ensure high availability, redundancy, and disaster recovery for voice services
• Maintain documentation, diagrams, and operational procedures
• Collaborate with network, security, and application teams
• Provide Tier 2/3 support and on-call escalation as needed

Qualifications:

• Bachelor's degree in information technology, Engineering, or related field (or equivalent experience)
• 3 - 5 years of experience
• Strong experience with VoIP and IP telephony
• Hands-on knowledge of SIP, RTP, SRTP, H.323 (preferred), codecs (G.711, G.729, Opus)
• Experience with Cisco Voice (CUCM, Unity, UCCX) or equivalent platforms
• Solid understanding of networking fundamentals (TCP/IP, routing, switching)
• Experience implementing QoS for voice traffic
• Familiarity with firewalls, NAT, VPNs, and voice security best practices
• Ability to troubleshoot using packet captures (Wireshark) and voice tools
• Strong documentation and communication skills
• On-call rotation may be required
• Fast-paced enterprise or service provider environment

Preferred qualifications:

• 5 - 7 years of experience
• Voice or networking certifications (CCNA/ CCNP Collaboration, Microsoft Teams Voice)
• Experience with cloud voice solutions (Webex Calling, Teams Phone, Zoom Phone)
• Knowledge of contact center technologies
• Experience with E911, call recording, and compliance requirements
• Scripting or automation experience (Python, PowerShell)

EEO Statement:

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.