Enterprise VoIP & UC Systems Engineer

Montgomery County Public Schools; Gaithersburg (MD); On-site; USD 41,000 - 83,000; Full time

Job summary

Montgomery County Public Schools in Gaithersburg is seeking an IT Systems Specialist to support the enterprise VoIP, call center, and unified communications infrastructure across the district. This role emphasizes high availability, regulatory compliance, and effective collaboration with network and security teams.

The ideal candidate has hands-on experience with SIP, QoS, VLAN design, call routing, and survivability solutions, plus CCNA/CCNP or equivalent certification.

Qualifications

• Bachelor's degree required; CCNA/CCNP desired.
• Three+ years in enterprise VoIP and UC administration in a large LAN/WAN.
• Experience with call control platforms, voice gateways, SIP trunking, QoS, and dial plans.

Responsibilities

• Support and maintain district-wide VoIP, call center and UC infrastructure.
• Troubleshoot call quality issues using packet captures and CDRs.
• Collaborate with network and security teams to ensure availability and compliance.

Skills

VoIP

Call center

Unified communications

SIP

RTP/SRTP

QoS

VLAN design

Call routing

Failover

Packet captures

Education

Bachelor's degree

CCNA/CCNP

Job description

Montgomery County Public Schools in Gaithersburg is seeking an IT Systems Specialist to support the enterprise VoIP, call center, and unified communications infrastructure across the district. This role emphasizes high availability, regulatory compliance, and effective collaboration with network and security teams.

The ideal candidate has hands-on experience with SIP, QoS, VLAN design, call routing, and survivability solutions, plus CCNA/CCNP or equivalent certification.