VoIP & Telephony Systems Engineer II

Science Technology Engineering And Mathematics; Tallahassee (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

The Florida Department of Highway Safety and Motor Vehicles seeks a Systems Programmer II to plan, design, monitor, and configure voice communication systems supporting mission-critical operations. The role emphasizes VoIP, telephony technologies, and network administration in a fast-paced environment.

Candidate should demonstrate strong experience with SIP, IVR, ACD, voicemail, and contact center systems, as well as networking hardware and outage response.

Qualifications

• Strong VoIP support and architecture experience.
• Experience with network and telecommunications design and implementation.
• Familiarity with telephony technologies including SIP, IVR, ACD, voicemail, and contact center systems.
• Knowledge of networking equipment, TCP/IP, routers, switches, and gateways.
• Experience coordinating service contracts and maintenance agreements.
• Familiarity with incident management and responding to critical system outages.

Skills

VoIP architecture

Telephony design

Network administration

Incident management

Tools

SIP

IVR

ACD

Voicemail

Contact center systems

TCP/IP

Routers

Switches

Gateways

Job description

The Florida Department of Highway Safety and Motor Vehicles seeks a Systems Programmer II to plan, design, monitor, and configure voice communication systems supporting mission-critical operations. The role emphasizes VoIP, telephony technologies, and network administration in a fast-paced environment.

Candidate should demonstrate strong experience with SIP, IVR, ACD, voicemail, and contact center systems, as well as networking hardware and outage response.