SYSTEMS PROGRAMMER II - 76004853

State of Florida; Tallahassee (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a Systems Programmer II to support voice and data communications across the department. You will work on planning, designing, monitoring, integration, and configuration of critical voice systems to meet agency needs and mission requirements.

Ideal candidates have strong VoIP experience, exposure to SIP/IVR/ACD, and familiarity with contact center platforms like Cisco UCCE/UCCX or Genesys CX.

Qualifications

• Experience with Voice over IP technical support and architecture.
• Experience in network and telecommunications design and implementation.
• Understanding of telephony technologies including SIP, IVR, ACD, voicemail, contact center and enterprise voice systems.
• Working experience with contact center applications such as Cisco UCCE/UCCX, Genesys CX, or Avaya Aura.
• Knowledge of networking equipment and TCP/IP (routers, switches, and gateways).
• Experience coordinating and maintaining service contracts and maintenance agreements.
• Familiarity with incident management processes and responding to critical system outages.
• Strong written and verbal communication skills with the ability to interact effectively with technical and non-technical stakeholders.

Responsibilities

• Plan, design, monitor, integrate and configure voice communication systems and related systems to support department mission.
• Collaborate in a team focused on enterprise voice infrastructure and service reliability.

Skills

VoIP architecture

Networking design

SIP/IVR/ACD

Cisco UCCE/UCCX

Genesys CX

TCP/IP networking

Incident management

Communication skills

Job description

Agency: Highway Safety and Motor Vehicle

Working Title: SYSTEMS PROGRAMMER II - 76004853

DIVISION OF INFORMATION SYSTEMS ADMINISTRATION

ENTERPRISE OPERATIONS & SERVICES

BUREAU OF SERVICE OPERATIONS

*Open Competitive Advertisement*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

Contact Person: Coretha Gaymon, [phone]

The Organization

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities

The Systems Programmer II reports to the Network Systems Administrator and is a member of the Telecommunications Services team. This position operates as a member of a team that is focused on the planning, designing, monitoring, integration, administration, and configuration of the voice communication systems and other related systems which support the Department's business needs and mission.

Knowledge, Skills, and Abilities

• Candidate must have strong Voice over IP technical support and Architecture experience
• Experience in network and telecommunications design and implementation
• Thorough understanding of telephony technologies including SIP, IVR, ACD, voicemail, contact center and enterprise voice systems.
• Working experience with contact center applications such as Cisco UCCE/UCCX, Genesys CX, or Avaya Aura
• Knowledge of networking equipment and TCP/IP (routers, switches, and gateways)
• Experience coordinating and maintaining service contracts and maintenance agreements.
• Familiarity with incident management processes and responding to critical system outages.
• Strong written and verbal communication skills with the ability to interact effectively with technical and non-technical stakeholders
• Ability to work independently in a fast-paced operational environment supporting mission-critical communications systems.

Preferred Qualifications

Preference will be given to candidates with the following:

• Experience supporting or troubleshooting voice, telecommunications, network, or related IT systems.
• Experience working with network infrastructure, including switches, routers, firewalls, and IP-based communications.
• Experience supporting telecommunications, voice, or network technologies in a public safety, emergency communications, or law enforcement environment.

Job Related Requirements

• The position you are applying for is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all applicants’ criminal and juvenile delinquency records, even those that have been sealed or expunged.
• This position is eligible for overtime.
• This position may periodically be required to work outside regular business hours.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Location

TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32307 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32304

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.