VoIP & Networking Systems Programmer II

Florida; Tallahassee (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

Job summary

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a Systems Programmer II to support voice and data communications across the department. You will work on planning, designing, monitoring, integration, and configuration of critical voice systems to meet agency needs and mission requirements.

Ideal candidates have strong VoIP experience, exposure to SIP/IVR/ACD, and familiarity with contact center platforms like Cisco UCCE/UCCX or Genesys CX.

Qualifications

• Experience with Voice over IP technical support and architecture.
• Experience in network and telecommunications design and implementation.
• Understanding of telephony technologies including SIP, IVR, ACD, voicemail, contact center and enterprise voice systems.
• Working experience with contact center applications such as Cisco UCCE/UCCX, Genesys CX, or Avaya Aura.
• Knowledge of networking equipment and TCP/IP (routers, switches, and gateways).
• Experience coordinating and maintaining service contracts and maintenance agreements.
• Familiarity with incident management processes and responding to critical system outages.
• Strong written and verbal communication skills with the ability to interact effectively with technical and non-technical stakeholders.

Responsibilities

• Plan, design, monitor, integrate and configure voice communication systems and related systems to support department mission.
• Collaborate in a team focused on enterprise voice infrastructure and service reliability.

Skills

VoIP architecture

Networking design

SIP/IVR/ACD

Cisco UCCE/UCCX

Genesys CX

TCP/IP networking

Incident management

Communication skills

Job description

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) seeks a Systems Programmer II to support voice and data communications across the department. You will work on planning, designing, monitoring, integration, and configuration of critical voice systems to meet agency needs and mission requirements.

Ideal candidates have strong VoIP experience, exposure to SIP/IVR/ACD, and familiarity with contact center platforms like Cisco UCCE/UCCX or Genesys CX.