Systems Programmer II - 76004853

Science Technology Engineering And Mathematics; Tallahassee (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

The Florida Department of Highway Safety and Motor Vehicles seeks a Systems Programmer II to plan, design, monitor, and configure voice communication systems supporting mission-critical operations. The role emphasizes VoIP, telephony technologies, and network administration in a fast-paced environment.

Candidate should demonstrate strong experience with SIP, IVR, ACD, voicemail, and contact center systems, as well as networking hardware and outage response.

Qualifications

• Strong VoIP support and architecture experience.
• Experience with network and telecommunications design and implementation.
• Familiarity with telephony technologies including SIP, IVR, ACD, voicemail, and contact center systems.
• Knowledge of networking equipment, TCP/IP, routers, switches, and gateways.
• Experience coordinating service contracts and maintenance agreements.
• Familiarity with incident management and responding to critical system outages.

Skills

VoIP architecture

Telephony design

Network administration

Incident management

Tools

SIP

IVR

ACD

Voicemail

Contact center systems

TCP/IP

Routers

Switches

Gateways

Job description

The Systems Programmer II reports to the Network Systems Administrator and serves as part of the Telecommunications Services team at the Florida Department of Highway Safety and Motor Vehicles. This role focuses on planning, designing, monitoring, and configuring voice communication systems and related infrastructure that support the department's mission-critical operations. The position requires strong technical expertise in VoIP, telephony technologies, and network administration while working independently in a fast-paced environment.

Key qualifications:

• Strong Voice over IP technical support and architecture experience
• Experience with network and telecommunications design and implementation
• Thorough understanding of telephony technologies including SIP, IVR, ACD, voicemail, and contact center systems
• Knowledge of networking equipment, TCP/IP, routers, switches, and gateways
• Experience coordinating service contracts and maintenance agreements
• Familiarity with incident management and responding to critical system outages