Hybrid VoIP Technician: Office & Field Support

Planet Networks; Newton (NJ); Hybrid; USD 36,000 - 39,000; Full time

Benefits offered by this job

Company vehicle

Paid training

Certifications vouchers

Health, dental, and vision insurance

401(k) with company match

Job summary

Planet Networks, based in Newton, NJ, seeks a Junior VoIP Technician to support both the Newton office and customer sites. You’ll troubleshoot remotely, provision phones and accounts, and assist in field installs including cabling, hardware, and VOIP devices.

You’ll gain hands-on experience, training, and a path toward certification while working with a friendly, customer-focused team in a growing regional network provider.

Qualifications

• Basic networking fundamentals like IP addressing, subnets, DHCP, DNS, switches.
• Clear communication with customers and ability to document issues clearly.
• Willingness to travel and work both in office and at customer sites.

Responsibilities

• Take inbound support calls, emails, and tickets from business and residential customers and resolve issues promptly.
• Remotely diagnose and fix VoIP problems including registration failures, one-way audio, dropped calls, voicemail issues, and call routing errors.
• Make configuration changes for customers: adding or removing extensions, adjusting call flows, updating auto attendants, resetting passwords, and setting up call forwarding.
• Provision and stage phones, ATAs, and network hardware before deployment.
• Own tickets from open to close, keeping customers updated along the way.
• Escalate complex issues to senior engineers with clear notes on what's been tried.
• Document resolutions and maintain accurate records in ticketing system.

Skills

Networking basics

Customer support

Troubleshooting

Documentation

Communication

Tools

ConnectWise

Zendesk

Freshdesk

Job description

Planet Networks, based in Newton, NJ, seeks a Junior VoIP Technician to support both the Newton office and customer sites. You’ll troubleshoot remotely, provision phones and accounts, and assist in field installs including cabling, hardware, and VOIP devices.

You’ll gain hands-on experience, training, and a path toward certification while working with a friendly, customer-focused team in a growing regional network provider.