Voip Engineer

Insight Global; Camp Springs (MD); On-site; USD 100,000 - 117,000; Full time

Job summary

An established industry player is seeking a skilled LAN VoIP Network Specialist II to join their team at Joint Base Andrews, MD. This dynamic role involves providing critical voice systems maintenance and support, ensuring compliance with industry standards, and delivering exceptional customer IT support. The ideal candidate will possess expertise in network administration, particularly in VOIP environments, and hold an active Secret Security Clearance. Join a forward-thinking organization that values innovation and teamwork, where your contributions will play a vital role in enhancing communication systems for defense operations.

Benefits

Medical Insurance

Vision Insurance

401(k) Plan

Qualifications

• Proficient in network administration for voice/VOIP environments.
• Active Secret Security Clearance required.
• Knowledge of enhanced 911 systems and TDM.

Responsibilities

• Provide Tier 2 and Tier 3 support for voice systems.
• Ensure compliance with DISA STIGs and AF TCNOs.
• Install and maintain CUCM and associated infrastructure.

Skills

Network Administration

Cisco Unified Communications Manager (CUCM)

Security+ Certification

CCNA

VOIP

Emergency Voice Troubleshooting

Education

Security Clearance

IAT Level II Certification

Tools

Cisco Prime Infrastructure

Solar Winds

Job description

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Base pay range

$100,000.00/yr - $117,000.00/yr

Hire Type: Full Time/Direct Hire

Clearance Required: Secret Clearance

Salary Range: $100K/yr-$117K/yr

Desired Qualifications:

• Proficiency in network administration for voice/VOIP network environment.
• Active Secret Security Clearance
• Security+ or similar IAT level II Certification (or willingness to obtain IAT level II certification)
• CCNA or CCNP

Job Description:

An employer is seeking a Secret Cleared LAN VoIP Network Specialist II to work onsite at Joint Base Andrews, MD. This position is responsible for providing voice systems maintenance and support for the 844th Communication Group (CG). This includes install, configure, administer, manage, maintain/update and provide maintenance and operational support for the Cisco Unified Communications Manager (CUCM) and its components. Must have an understanding of enhanced 911 systems, Defense Information Systems Agency Unified Capabilities Requirements, and Time Division Multiplexing (TDM).

Essential Job Functions

• Provide Tier 2 and Tier 3 support for Voice systems.
• Ensure the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing firmware, software and hardware changes as necessary.
• Install, configure, administer, manage, maintain/update and provide maintenance and operations support for the Cisco Unified Communication Manager (CUCM) and its components.
• Deliver comprehensive customer IT support to include but not limited to transitioning (i.e., moves, adds and changes), operating, maintaining, restoring, protecting, backups and refreshing CUCM telephony including all associated infrastructure systems, components, and data as well as administration of listed systems and components.
• Ensure that all components of the CUCM systems to include but not limited to Servers, Unity Messaging System, Databases, Physical phones, Soft Clients, Operating systems, Gateways, Switches, Routers, Firmware, Software and Hardware are kept updated to meet or exceed all industry standards and are fully functional.
• Provide emergency voice LAN troubleshooting assistance within 30 minutes of notification either by phone or in person and troubleshoot and resolve any emergency voice outage within two (2) hours of notification.
• Provide routing network troubleshooting and maintenance within the guidelines of the Government's Authorized Service Interruption (ASI) process.
• Prepare and maintain project planning documentation, create and maintain LAN/voice network maps/diagrams and presentation material and input all relevant information into network monitoring tools (e.g., Cisco Prime Infrastructure, Solar Winds).
• Conducting research and load any applicable software, hardware, or firmware updates to voice equipment and physically and virtually install new equipment.
• Use Government provided ticket system to process, log and close out trouble tickets, change requests and work-orders.
• Support traditional telephony (time division multiplex switching, Nortel circuit-based switches, ISDN trunking, Channel-Associated Signaling (CAS) trunking, Defense Switched Network (DSN) operations including multi-level precedence and preemption (MLPP) and Post Branch Exchange (PBX) knowledge.
• Integrate all relevant voice services including but not limited to conference call hosting capabilities, voicemail, Call Center Capabilities, Emergency 911 services, Dynamic Host Configuration Protocol (DHCP), T-Metrics, voicemail, and DSN access with the CUCM.
• Ensure all voice equipment complies with all AF Enterprise CM Policies and listed on all relevant inventories.
• Support decommissioning of legacy telephony/Time Division Multiplexing (TDM) technologies and migration to IP-based telephony.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Defense and Space Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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