VoIP & Contact Center Solutions Architect

Metropolitan Jewish Health System, Inc.; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Metropolitan Jewish Health System, Inc. seeks a candidate to be responsible for the design, implementation, and support of enterprise telecommunications. This operational role involves hands-on management of VoIP systems, contact center platforms, and supporting technologies including video surveillance and access control systems.

The ideal candidate will possess a high school diploma, a minimum of four years of relevant experience, and strong communication and troubleshooting skills. Opportunities to engage with vendors and internal teams are key components of this position.

Qualifications

• Minimum of four years of experience in VoIP telephony infrastructure.
• Solid understanding of VoIP fundamentals and network principles.
• Ability to remain professional when interacting with users.

Responsibilities

• Managing telephone system design, implementation, and support.
• Managing contact center design, implementation, and support.
• Monitoring the ticketing system for escalations.

Skills

VoIP telephony infrastructure

Contact center solutions

Troubleshooting skills

Analytical skills

Communication skills

Education

High School diploma or equivalent

College degree preferred

Tools

8x8

OpenEye

Brivo

Job description

Metropolitan Jewish Health System, Inc. seeks a candidate to be responsible for the design, implementation, and support of enterprise telecommunications. This operational role involves hands-on management of VoIP systems, contact center platforms, and supporting technologies including video surveillance and access control systems.

The ideal candidate will possess a high school diploma, a minimum of four years of relevant experience, and strong communication and troubleshooting skills. Opportunities to engage with vendors and internal teams are key components of this position.