Voice Solutions Architect for Enterprise Telephony & AI

Decagon; London (KY); On-site; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance and Disability Benefits

Retirement Plan (401K)

Parental Leave

Wellness stipend

Office lunches

25 days vacation

Job summary

Decagon is seeking a Solutions Architect – Voice to define how enterprises deploy Decagon\'s AI agents in live voice and contact center environments. You will guide customers through SIP trunking, call routing, media handling, and real-time transcription integration with Decagon\'s platform.

You\'ll partner with Sales, Product, and Engineering, establishing best practices and credibility with C-suite and network teams. This is an early hire to shape pre-sales and deployment standards for growth.

Qualifications

• 8–10+ years in customer-facing technical roles focused on voice or telephony
• Deep fluency with enterprise contact center platforms and SIP/telephony fundamentals
• Hands-on experience with CPaaS infrastructure and BYOC configurations

Responsibilities

• Partner with Account Executives to design voice deployment solutions addressing telephony constraints and CX outcomes
• Translate diverse contact center environments into clear integration and deployment strategies for Decagon\'s voice platform
• Design SIP integration approaches (BYOC trunking, REFER-based transfer, header propagation, media paths) for customer topology and security
• Diagnose complex call flows at the packet level and establish repeatable SIP/media issue resolution methods
• Establish scalable pre-sales processes, deployment playbooks, and reference architectures

Skills

Voice & Telephony

Enterprise CX

Pre-sales

Tools

Twilio

Telnyx

Job description

Decagon is seeking a Solutions Architect – Voice to define how enterprises deploy Decagon\'s AI agents in live voice and contact center environments. You will guide customers through SIP trunking, call routing, media handling, and real-time transcription integration with Decagon\'s platform.

You\'ll partner with Sales, Product, and Engineering, establishing best practices and credibility with C-suite and network teams. This is an early hire to shape pre-sales and deployment standards for growth.