Enterprise Agent Experience Designer (Voice & AI)

Decagon; New York (NY); Vor Ort; USD 180.000 - 220.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision benefits

Life Insurance and Disability Benefits

Retirement Plan

Parental Leave

Fertility and family building benefits

Wellness stipend

Daily lunches and snacks in the office

Take what you need vacation policy

Zusammenfassung

Decagon in New York is seeking an experienced designer to shape AI conversation experiences across voice, chat, and email for enterprise customers worldwide.

You will advise customers, evaluate voice quality, build scalable playbooks, and partner with Engineering and Product to translate field insights into platform improvements.

This in-office role offers impactful work, Equity, and a comprehensive benefits package including medical, retirement, parental leave, and wellness support.

Qualifikationen

• 3-5+ years of relevant experience in voice experience design or related roles.
• Experience building evaluation frameworks, rubrics, or QA processes.
• Strong communicator across technical and business contexts.
• Comfortable working closely with product in a fast-moving environment.

Aufgaben

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
• Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
• Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
• Build repeatable frameworks for assessing conversation and voice performance
• Enable our Customer team to apply strong design judgment independently
• Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
• Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

Kenntnisse

Voice experience design

Conversation designer

Product manager

Applied linguistics

Tools

TTS providers

Jobbeschreibung

Decagon in New York is seeking an experienced designer to shape AI conversation experiences across voice, chat, and email for enterprise customers worldwide.

You will advise customers, evaluate voice quality, build scalable playbooks, and partner with Engineering and Product to translate field insights into platform improvements.

This in-office role offers impactful work, Equity, and a comprehensive benefits package including medical, retirement, parental leave, and wellness support.