Voice & IT Support Specialist

Insight Global; Town of Florida (NY); On-site; USD 48,000 - 62,000; Full time

Job summary

Insight Global is seeking a Unified Communications & IT Support Specialist to support a large enterprise voice and telecommunications environment. You will administer Microsoft Teams Voice, user support, call center queue management, voice troubleshooting, firmware upgrades, telecom carrier coordination, and support of the organization''s AudioCodes SBC environment.

This role is ideal for someone with a strong voice background who also enjoys supporting end users and serving as a key resource

Qualifications

• 6+ years of experience in voice, telecommunications, or unified communications support
• Cisco Voice and/or Avaya Voice experience
• AudioCodes SBC experience
• Experience with VoIP technologies, SIP, call routing, and telecom carriers
• AT&T Routed experience
• Strong troubleshooting skills and ability to work independently

Responsibilities

• Support a large enterprise voice and telecommunications environment
• Administer Microsoft Teams Voice, user support, and call center queue management
• Voice troubleshooting, firmware upgrades, and telecom carrier coordination
• Support AudioCodes SBC environment and day-to-day IT/telecom operations in a 24/7 environment
• Collaborate with carriers and internal teams to ensure reliability and performance

Skills

Voice/UC

Cisco/Avaya Voice

AudioCodes SBC

VoIP & SIP

End-user support

Troubleshooting

Tools

Active Directory

Windows Server

Job description

6+ years of experience in Voice, Telecommunications, or Unified Communications support

Cisco Voice and/or Avaya Voice experience

AudioCodes SBC experience

Experience supporting VoIP technologies, SIP, call routing, and telecom carriers

AT&T Routed experience

Experience with user provisioning, password resets, and end-user support

Strong troubleshooting skills and ability to work independently

Nice to Have Skills & Experience

Experience working with carriers such as Verizon, Lumen, or AT&T

Network infrastructure experience (routing, switching, troubleshooting)

Active Directory and Windows Server experience

Call center technology and queue administration experience

Mac support experience

Experience supporting large enterprise environments and high-volume telecommunications operations

Job Description

Insight Global is seeking a Unified Communications & IT Support Specialist to support a large enterprise voice and telecommunications environment. This individual will be responsible for Microsoft Teams Voice administration, user support, call center queue management, voice troubleshooting, firmware upgrades, password resets, telecom carrier coordination, and support of the organization's AudioCodes SBC environment. This role is ideal for someone with a strong voice background who also enjoys supporting end users and serving as a key resource for day-to-day IT and telecommunications operations within a 24/7 business-critical environment.

Compensation:

$35/hr to $45/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.