IT Field Support Specialist

Signature Federal Systems , LLC; Fort Meade (MD); On-site; USD 70,000 - 100,000; Full time

Job summary

Signature Federal Systems, LLC is seeking an IT Field Support Specialist in Ft. Meade, MD. The role provides advanced Tier 2/3 remote and on-site IT support for workstations, servers, printers, and teleconferencing equipment within a 5 to 50 mile radius of the main campus.

You will perform site surveys, document configurations, and develop hardware procurement specs and installation schedules. The position requires strong hardware troubleshooting and hands‑on IT resources training for end-users.

Qualifications

• High school diploma or GED required.
• Minimum of 4 years of relevant IT experience.
• 8570 Certification; Security+ certification preferred.
• Must be able to lift up to 50 lbs and drive a company vehicle.

Responsibilities

• Provide Tier 2 and 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
• Conduct site surveys and prepare detailed documentation, diagrams and configuration changes.
• Analyze hardware requirements and prepare specifications for procurement; develop installation schedules.
• Prepare and deliver site installation and test reports; support network upgrade initiatives.
• Build and install interconnecting cables for site needs or hardware integrations.
• Train site personnel in proper use and maintenance of hardware and IT resources.
• Maintain government/vendor fiber optic modems, multiplexers, fiber/copper cabling, and telecom systems.
• Adhere to SOPs and use ticketing systems for issue tracking and IT service management.
• Provide timely end-user connectivity support and collaborate with IT teams and vendors.

Skills

8570 Certification

Security+ Certification

Remote end-user support

Hardware troubleshooting

Network installation/configuration

Documentation & diagrams

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

IT Field Support Specialist

Location: Ft. Meade, Maryland

Clearance Requirements: Active TS/SCI Clearance with Full Scope Polygraph

Are you a tech-savvy problem solver with a passion for hands‑on IT support and a knack for making technology work seamlessly for others? Signature Federal Systems is seeking a highly motivated and detail-oriented IT Field Support Specialist to join our dynamic Team. This position provides advanced (Tier 2 and 3) remote support within the 5 to 50 mile radius of main campus for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.

Key Responsibilities:

• Advanced Technical Support:
  Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

• Site Surveys & Documentation:
  Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

• Hardware Acquisition & Installation:
  Analyze current and future hardware requirements. Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

• Project Support & Reporting:
  Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

• Custom Cabling & Integration:
  Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

• Training & User Enablement:
  Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from customer’s IT resources.

• Infrastructure Maintenance:
  Maintain and support government and/or vendor‑manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

• Operational Excellence:
  Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

• End-User Support:
  Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.

• Collaboration:
  Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Requirements

Minimum Education and Experience:

• High school diploma or GED required.

• Minimum of 4 years of relevant IT experience.

• Must possess 8570 Certification; Security+ certification is highly preferred.

Technical Skills:

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.

• Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.

• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.

• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.

• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.

• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.

• Proficient in supporting end-users remotely, providing timely and effective technical assistance.

Professional Competencies:

• Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.

• Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.

• Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.

Additional Requirements:

• Must be able to drive a company vehicle as part of job responsibilities.

• Ability to lift and move items weighing up to 50 lbs as required.

• Availability to work an 8‑hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management and travel to all sites between the 5 to 50 mile radius of Ft. Meade.