Voice Engineer, Enterprise Telephony & UCaaS

Allison Transmission; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical plans

HSA

Dental & Vision

Parental leave

Disability insurance

Voluntary benefits

401K matching

PTO & holidays

Wellness program

Tuition assistance

Job summary

Allison Transmission in Indianapolis, IN is seeking a Voice Services Engineer to manage and support enterprise telephony across sites. You will configure IP telephony, SIP trunking, dial plans, and UCaaS, ensuring high availability and secure connectivity.

You’ll handle changes, documentation, and end-user support. Ideal candidates have 2–3 years of voice system experience, enterprise IT exposure, and ITIL change-management familiarity.

Qualifications

• Bachelor’s degree preferred (or equivalent experience).
• Microsoft Teams or Cisco Voice certifications or equivalent preferred.
• Hands-on experience with Voice services and support at an enterprise level.
• ITIL change practices familiarity preferred.
• Experience: 2–3 years in voice system support.

Responsibilities

• Manage, implement, and support enterprise telephony services across sites.
• Configure and support voice infrastructure including IP telephony, SIP trunking, dial plans, and UCaaS.
• Manage extension assignments, dial plan dependencies, and voice routing policies.
• Monitor services and optimize QoS for voice traffic and real-time media flows.
• Provide end-user support and handle change planning, risk assessment, and CAB-aligned changes.

Skills

Voice systems support

Enterprise IT experience

Networking (L2/L3)

Cisco/Microsoft voice certs

ITIL change management

Education

Bachelor's degree or equivalent experience

Tools

IP telephony

SIP trunking

UCaaS platforms

QoS configurations

VoIP troubleshooting

Job description

Allison Transmission in Indianapolis, IN is seeking a Voice Services Engineer to manage and support enterprise telephony across sites. You will configure IP telephony, SIP trunking, dial plans, and UCaaS, ensuring high availability and secure connectivity.

You’ll handle changes, documentation, and end-user support. Ideal candidates have 2–3 years of voice system experience, enterprise IT exposure, and ITIL change-management familiarity.