Voice Engineer II - Cisco UC & Collaboration

Insight Global; Augusta (GA); On-site; USD 69,000 - 83,000; Full time

Job summary

Insight Global is seeking an experienced Telecommunications Engineer to assist with support, maintenance, and implementation of the enterprise telecom infrastructure, including Cisco Call Manager, voicemail, video conferencing, and related systems.

The role requires hands-on installation, configuration, and administration of Cisco UC environments, plus inventory management, documentation, and coordination with vendors.

Qualifications

• 4+ years of telecom hardware/software installation and support including Cisco Call Manager.
• Associate degree in telecommunications, computer science, information systems or closely related field preferred.
• CCNA certification required.
• Experience in healthcare settings and/or large enterprise environments.

Responsibilities

• Design, implement, maintain and monitor Cisco UC environments.
• Resolve complex incidents and service requests independently.
• Generate utilization reports for telecom equipment and services.
• Maintain telecom inventory and numbering database.
• Provide server-level support including backups and capacity monitoring.

Skills

CCNA

Healthcare experience

Large enterprise environment

Education

Associate’s degree in telecommunications or related field

Tools

Cisco Call Manager

Video conferencing equipment

Job description

Insight Global is seeking an experienced Telecommunications Engineer to assist with support, maintenance, and implementation of the enterprise telecom infrastructure, including Cisco Call Manager, voicemail, video conferencing, and related systems.

The role requires hands-on installation, configuration, and administration of Cisco UC environments, plus inventory management, documentation, and coordination with vendors.